Laura Scott
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Donor Center Technician
Biotek America
05.2020 - 11.2021
- Perform pre-donation medical screening and/or assessment, which may include health screening procedures such as blood pressure, temperature check, pulse, capillary tube sample collection via finger stick, hematocrit, and total protein determination via digital refractometer, etc
- Setup donors for the plasmapheresis procedure by ensuring that the disposable soft goods are installed in the automated plasmapheresis device
- Disconnect the donor when the apheresis process is complete by ensuring collection targets have been met and recorded appropriately, removing the needle from the donor's arm, and providing donors with post-donation care education
- Perform daily, weekly, monthly, quarterly, and periodic quality calibrations activities and record results
- Complete cleaning activities based on the required equipment activity schedule
- Conduct pre-registration and registration verification for new donors.
Medical Assistant
East Georgia Regional Medical Center
03.2019 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Licensed Practical Nursing - Nursing
Georgia Piedmont Technical College
Clarkston, GA06.2025
High School Diploma -
Tattnall County High School
Reidsville, GA06.2015
Skills
- Scheduling
- Product Knowledge
- Complaint Resolution
- Data Entry
- Report Generation
- Data Collection
- Information Security
- Consultative Sales
- Appointment Scheduling
- Administrative Support
- Service Upselling
- Technical Support
- Problem-Solving Abilities
- Spreadsheet
- Computer Proficiency
- Critical Thinking
- Customer Service
- Product Sales
- CRM Software
- Call Center Operations
- Sales Expertise
- Reading Comprehension
- Microsoft Office Suite
- Computer Literacy
- POS Systems Expert
Certification
- National Healthcareer Association, Certified Phlebotomy Technician, Certified Clinical Medical Assistant
- American Heart Association, Basic Life Support Provider
- OSHA Safety Training, Blood Borne Pathogens
Timeline
Customer Service Representative
Teleperformance
11.2021 - Current
Donor Center Technician
Biotek America
05.2020 - 11.2021
Medical Assistant
East Georgia Regional Medical Center
03.2019 - 05.2020
Licensed Practical Nursing - Nursing
Georgia Piedmont Technical College
High School Diploma -
Tattnall County High School
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