Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
GeneralManager

Laura Shaw

Springville,UT

Summary

Dynamic General Manager with a proven track record at McDonald's, excelling in leadership and operational efficiency. Expert in staff training and inventory control, I fostered a positive work environment, enhancing employee satisfaction and driving sales growth. Skilled in conflict resolution, I built strong relationships with clients and vendors for sustained success.

Overview

20
20
years of professional experience

Work History

General Manager

McDonald's
03.2011 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

ARCTIC CIRCLE
05.2008 - 03.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cake Decorator

Walmart
06.2005 - 05.2008
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Managed material inventory and ordered new materials when needed.

Education

MEDICAL

SPRINGVILLE HIGH SCHOOL
Springville, UT
05-2005

C.N.A CERTIFICATION - Nursing Education

MOUNTAIN APPLIED TECHNOLOGY COLLEGE
Orem, UT
05-2005

Skills

  • Leadership and team building
  • Conflict resolution
  • Operational efficiency management
  • Effective team contributor
  • Customer relations
  • Staff training/development
  • Inventory control
  • Administrative skills

Accomplishments

  • Supervised team of 115 staff members.
  • Achieved higher guest counts and transactions through effectively helping with accuracy and urgency.
  • Achieved fewer complaints by coaching and working shoulder to shoulder in every position.

Languages

English

Work Type

Full Time

Timeline

General Manager

McDonald's
03.2011 - Current

Assistant Manager

ARCTIC CIRCLE
05.2008 - 03.2011

Cake Decorator

Walmart
06.2005 - 05.2008

MEDICAL

SPRINGVILLE HIGH SCHOOL

C.N.A CERTIFICATION - Nursing Education

MOUNTAIN APPLIED TECHNOLOGY COLLEGE

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