Laura Shene
Waddington,New York
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier/Sales Associate
Parkway Express IGA
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
Cashier/Deli Associate
Kunoco
05.2023 - 09.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Grocery Team Member
Parkway Express IGA/Lavigne's IGA
07.2021 - 03.2023
- Welcomed customers and helped determine their needs.
- Operated cash register and processed payments for cash, check, credit/debit and EBT.
- Counting down and closing of register at end of closing shift, then preparing nightly deposit.
- Responsible for keeping money count of office cash drawer and safe.
- Closing up of store at night by ensuring all lights were off, the temperatures were safe for grocery coolers and freezers, alarm set and all doors locked and secure for night time.
- Unloading truck deliveries of groceries while checking all items in, pricing out products if needed and stocking the store afterwards.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
Education
Certificate of Completion - Medical Assistant
Branford Hall Career Institute
Albany, NY08-2013
High School Diploma -
Clifton-Fine Central School
Star Lake06-2000
Skills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Professionalism and courtesy
- POS system operations
- ID verification
- Attention to detail
- Conflict resolution
- Reports and documents
Timeline
Cashier/Sales Associate
Parkway Express IGA
04.2024 - Current
Cashier/Deli Associate
Kunoco
05.2023 - 09.2023
Cashier/Grocery Team Member
Parkway Express IGA/Lavigne's IGA
07.2021 - 03.2023
Certificate of Completion - Medical Assistant
Branford Hall Career Institute
High School Diploma -
Clifton-Fine Central School
Similar Profiles
ERNEST DSILVAERNEST DSILVA
Retail Assistant at IGA Express ArmadaleRetail Assistant at IGA Express Armadale
Gloria LeeceGloria Leece
Cashier at IGA ExpressCashier at IGA Express
Gagan PurushothamGagan Purushotham
Team Member at IGA ExpressTeam Member at IGA Express