Laura Shown
Summary
Capable AR professional with expertise in reviewing and resolving discrepancies, producing reports and posting adjustments. Excellent communication, organizational and conflict resolution abilities paired with attentive, results-driven and industrious nature. Experienced in Excel and Microsoft Word.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
Stewart Back Office Services
Chattanooga, TN
12.2017 - 03.2022
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Performed high-level data entry, freight billing and problem resolution.
- Prepared and mailed invoices to customers and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Processed and audited customer invoices investigating discrepancies.
Lead Trainer/Server Trainer
Abuelo's Mexican Embassy
Chattanooga, TN
01.2008 - 01.2019
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
Education
High School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GASkills
- Proactive and Self-Motivated
- Account Auditing
- Data Entry and 10-Key
- Attention to Detail
- Innovative Training Approaches
- Relationship Building
- Employee Performance Reviews
- Client Retention
- Class Lecturing
Timeline
Accounts Receivable Specialist
Stewart Back Office Services
12.2017 - 03.2022
Lead Trainer/Server Trainer
Abuelo's Mexican Embassy
01.2008 - 01.2019
High School Diploma -
Lakeview Fort Oglethorpe High School
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