Laura Silva
San Antonio
Summary
Proven ability to deliver exceptional customer service, ensuring high levels of customer satisfaction through effective communication and problem-solving skills. Experience in resolving complex issues by collaborating with various departments, which contributed to timely solutions that met customer needs. Demonstrated success in surpassing sales goals by implementing targeted marketing strategies, showcasing strong multi-task management capabilities. Proficient in tracking orders from initiation to completion, maintaining a focus on timely delivery and customer follow-up.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dolex Dollar Express Inc
San Antonio
01.2016 - 08.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
High School Diploma -
John F Kennedy High School
SAN Antonio 05-2006
Skills
- Customer service
- Order tracking
- Complaint resolution
- Sales strategies
- Problem solving
- Effective communication
- Team development
- Multi-task management
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Dolex Dollar Express Inc
01.2016 - 08.2018
High School Diploma -
John F Kennedy High School