Laura Smith
Calverton Park,MO
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations and team development. Resourceful and self-motivated compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx Freight
St. Charles, Mo
11.2023 - Current
- Streamline operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for staff on safety procedures and operational best practices.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
Recruiter
PEG Staffing & Recruiting
06.2022 - Current
- Collaborate with hiring managers in identifying ideal candidates for open requisitions.
- Consult hiring managers on current candidate market, appropriate salary ranges and expectations.
- Negotiate rates, terms and durations in order to reach a mutual agreement.
- Punctually coordinate interviews and discuss with hiring managers why they were selected.
- Initiate and track all background checks, drug screens and other pre-employment requirements.
Human Resource Assistant
EN Engineering
09.2021 - 06.2022
- Provide excellent personnel, communication and organizational skills to lead and improve HR departments and department efficiencies.
- Lead a Dedicated Task Force for Diversity and Inclusion and Respect for All committee.
- Manage the Drug and Alcohol Program to stay compliant with company polices as well as DOT regulations.
- Directed weekly New Hire Orientation Presentation to introduce EN’s executive team, review company mission statements, policies, benefits and community involvement.
- Monitor unemployment claims to validate authenticity and alert fraudulent claims.
- Manage charitable contributions.
- Partnered with hiring managers on current candidate market, appropriate salary ranges and expectations.
- Implement a wide range of recruiting and interviewing techniques to source and identify high quality candidates.
- Initiate and track, background checks, drug tests and other pre-employment requirements.
Operations Manager
UPS
06.2013 - 09.2021
- Trained mentored and motivated employees to maximize team productivity.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Conducted associate focus groups to gather personal feedback, address concerns and establish rapport across team members and leadership.
- Ensured safety and emergency readiness among personal by disseminating information and monitoring compliance with regulatory and organizational policies.
Office Assistant
State Farm
01.2013 - 09.2013
- Assisted with administrative tasks, including filing, answering high volume phone as well as marketing through prospector to potential new customers.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Monitored calendars and scheduled appointments based on insurance agent’s availability and established load limits.
Education
High School Diploma -
McCluer High School
St Louis, MO01-2011
Skills
- Leadership
- Communication
- Performance Management
- Conflict Resolution
- Time Management
- Strategic Planning
- Dedicated & Positive Attitude
- Strong Problem Solver
COMMUNICATION
- I am very proficient in verbal and written communication skills. Examples include:
- Present weekly New Hire Orientation Presentation.
- Negotiation
- Conduct focus group meetings
- Proficient in creating and reformatting documents
- Prompt correspondence via phone and email.
LEADERSHIP
- Over 10 years of management experience
- Managed over 40 employees, 5 part-time supervisors
- Managed safety training and mentoring program
Timeline
Operations Manager
FedEx Freight
11.2023 - Current
Recruiter
PEG Staffing & Recruiting
06.2022 - Current
Human Resource Assistant
EN Engineering
09.2021 - 06.2022
Operations Manager
UPS
06.2013 - 09.2021
Office Assistant
State Farm
01.2013 - 09.2013
High School Diploma -
McCluer High School