Laura Smith
Calverton Park,MO
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations and team development. Resourceful and self-motivated compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx Freight
2023.11 - Current
- Streamline operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for staff on safety procedures and operational best practices.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
Recruiter
PEG Staffing & Recruiting
2022.06 - Current
- Collaborate with hiring managers in identifying ideal candidates for open requisitions.
- Consult hiring managers on current candidate market, appropriate salary ranges and expectations.
- Negotiate rates, terms and durations in order to reach a mutual agreement.
- Punctually coordinate interviews and discuss with hiring managers why they were selected.
- Initiate and track all background checks, drug screens and other pre-employment requirements.
Human Resource Assistant
EN Engineering
2021.09 - 2022.06
- Provide excellent personnel, communication and organizational skills to lead and improve HR departments and department efficiencies.
- Lead a Dedicated Task Force for Diversity and Inclusion and Respect for All committee.
- Manage the Drug and Alcohol Program to stay compliant with company polices as well as DOT regulations.
- Directed weekly New Hire Orientation Presentation to introduce EN’s executive team, review company mission statements, policies, benefits and community involvement.
- Monitor unemployment claims to validate authenticity and alert fraudulent claims.
- Manage charitable contributions.
- Partnered with hiring managers on current candidate market, appropriate salary ranges and expectations.
- Implement a wide range of recruiting and interviewing techniques to source and identify high quality candidates.
- Initiate and track, background checks, drug tests and other pre-employment requirements.
Operations Manager
UPS
2013.06 - 2021.09
- Trained mentored and motivated employees to maximize team productivity.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Conducted associate focus groups to gather personal feedback, address concerns and establish rapport across team members and leadership.
- Ensured safety and emergency readiness among personal by disseminating information and monitoring compliance with regulatory and organizational policies.
Office Assistant
State Farm
2013.01 - 2013.09
- Assisted with administrative tasks, including filing, answering high volume phone as well as marketing through prospector to potential new customers.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Monitored calendars and scheduled appointments based on insurance agent’s availability and established load limits.
Education
High School Diploma -
McCluer High School
St Louis, MO2011-01
Skills
- Leadership
- Communication
- Performance Management
- Conflict Resolution
- Time Management
- Strategic Planning
- Dedicated & Positive Attitude
- Strong Problem Solver
COMMUNICATION
- I am very proficient in verbal and written communication skills. Examples include:
- Present weekly New Hire Orientation Presentation.
- Negotiation
- Conduct focus group meetings
- Proficient in creating and reformatting documents
- Prompt correspondence via phone and email.
LEADERSHIP
- Over 10 years of management experience
- Managed over 40 employees, 5 part-time supervisors
- Managed safety training and mentoring program
Timeline
Operations Manager
FedEx Freight
2023.11 - Current
Recruiter
PEG Staffing & Recruiting
2022.06 - Current
Human Resource Assistant
EN Engineering
2021.09 - 2022.06
Operations Manager
UPS
2013.06 - 2021.09
Office Assistant
State Farm
2013.01 - 2013.09
High School Diploma -
McCluer High School