Laura Smith
Girard,KS
Summary
Project management professional with 5 years of enterprise SaaS implementations, client onboarding, and cross-functional delivery. Led execution of implementation timelines, coordinated stakeholders, and reduced delivery risk through proactive mitigation. Improved customer adoption through structured onboarding and measurable engagement outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Project Manager - Enterprise Implementation
Restaurant365
Remote
01.2022 - 07.2026
- Supported enterprise SaaS implementations from post-sale kickoff through adoption, working with executive stakeholders and cross-functional teams to manage plans, documentation, status updates, risk logs, and executive communications for on-time delivery.
- Directed implementation work across 10-15 projects at once within $2 million portfolio, maintaining timelines, risks, and deliverables to support successful onboarding and adoption.
- Provided executive-level updates and risk mitigation plans to clients, internal leadership, and VP-level management.
- Partnered with sales, product, engineering, customer success, and support teams to clear blockers, align priorities, and create smooth client experience.
- Delivered 90% project success rate and 100% CSAT score.
Rail Operations Manager
Avanti Destinations
Portland, OR
03.2019 - 05.2021
- Supported complex travel operations and logistics while handling high-volume client requests, cross-functional communication, and operational projects in fast-paced environment.
- Managed large cancellation project tied to COVID-19 pandemic and tracked refunds and fees for client bookings (1000+).
- Created training materials for ongoing staff education and projected new hires for 2021 and beyond.
FOH and Event Manager
Merchants Pub & Plate
Lawrence, KS
02.2016 - 03.2018
- Oversaw front-of-house operations and staff management for a high-volume restaurant and bar, responsible for inventory assistance, managed sensitive financial information, and assisted with the coordination and execution of on- and off-site events.
- Provided customer service for upwards of 1500 guests weekly
- Helped create promotional and community outreach materials
- Created and tracked daily work management logs in Excel to communicate to executive team
Executive Assistant
Downtown Lawrence, Inc.
Lawrence, KS
10.2015 - 07.2016
- Supported the Executive Director in coordinating community development initiatives, including state- and federally funded programs, by managing project documentation, stakeholder communications, and administrative operations while assisting with the planning and execution of community engagement events.
- Supported the coordination of community programs by managing project documentation, stakeholder communications, executive calendars, and program logistics
Education
Bachelor of Arts - Anthropology
University of Kansas
Lawrence, KS05-2008
Skills
- Project and program management
- Enterprise client onboarding
- Stakeholder and executive communication
- Risk management and issue resolution
- Cross-functional team leadership
- Agile project delivery
Certification
Project Management Certification - Google (completed 01/2022)
Timeline
Project Manager - Enterprise Implementation
Restaurant365
01.2022 - 07.2026
Rail Operations Manager
Avanti Destinations
03.2019 - 05.2021
FOH and Event Manager
Merchants Pub & Plate
02.2016 - 03.2018
Executive Assistant
Downtown Lawrence, Inc.
10.2015 - 07.2016
Bachelor of Arts - Anthropology
University of Kansas