Charrise Wideman
Aurora,CO
Summary
Dynamic Enterprise Implementation Project Manager at Paychex with a proven track record in project management and customer relationship management. Expert in risk assessment and process optimization, successfully enhancing team efficiency by 30%. Adept at leading cross-functional teams to deliver exceptional client experiences and drive successful software implementations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Enterprise Implementation Project Manager
Paychex
Aurora, CO
10.2015 - Current
- Serve as the primary contact for complex and high-revenue clients during the implementation process. This includes resolving issues, answering questions, and ensuring that deadlines are met.
- Collaborate with the Sales Representative to conduct a thorough analysis of client needs, ensuring that all requirements and expectations are addressed. This includes identifying any necessary system interfaces and network accommodations.
- Develop and manage a detailed implementation timeline that outlines all tasks required for a successful client launch.
- Monitor changes in project scope, identify potential risks, and create contingency plans to meet client needs.
- Work closely with the Implementation Team and Sales to deliver exceptional support and product Implementation to clients.
Client Service Supervisor/Implementation Supervisor
Paychex
Aurora, CO
05.2014 - 10.2015
- Counsel and coach Client Service Representatives and Implementation Specialists to align with the company's performance goals.
- Create innovative ideas to lead the team through a changing organization.
- Develop skills via coordinated trainings and hold team accountable to utilizing the resources available for growth and development.
- Ensure that employees adhere to the company's exceptional client service standards through service observance and VOC surveys.
- Communicate key objectives and execute processes for positive results.
- Regularly collaborate with the management team to evaluate business plan objectives, providing excellence in execution.
- Facilitate weekly meetings with Sales to align and strategize resources to maximize efficiency by 30% during the implementation of our clients.
Senior Account Specialist
Paychex
Aurora, CO
10.2011 - 05.2014
- Establish a working relationship with sales partners to ensure a smooth implementation process.
- Conduct both on-site and in-house software training for clients.
- Build custom interfaces for various accounting software and retirement services.
- Track and report ongoing client issues, ensuring resolution of service problems.
- Create, execute, and review data integrity processes to ensure the accuracy and compliance of client information.
- Take part in the Denver Leadership Development Program.
- Enter and balance employee and year-to-date information, time-off balances, and general ledger account details for new clients.
New Client Specialist/Senior Payroll Specialist
Paychex
Aurora, CO
09.2004 - 10.2011
- Maintain a close relationship with the Sales team to ensure a smooth transition for new clients.
- Input client information and balance YTD wages accurately.
- Train and assist clients in accurately reporting payroll.
- Manage a portfolio of 200-250 clients and submit payroll for up to 50 clients daily.
- Reconcile quarterly and year-end tax returns.
- Actively participate in the Leadership Evaluation and Awareness Program.
- Facilitate group discussions and activities in the supervisor's absence.
Skills
- Project management
- Risk assessment
- Software training
- Customer relationship management
- Team collaboration
- Performance evaluation
- Leadership development
- Business analysis
- Change management
- Scope definition
- Project planning
- Software implementation
- Process optimization
- Project implementation
- Data migration
- Data analysis
Certification
Certified Peer Recovery Coach
Timeline
Enterprise Implementation Project Manager
Paychex
10.2015 - Current
Client Service Supervisor/Implementation Supervisor
Paychex
05.2014 - 10.2015
Senior Account Specialist
Paychex
10.2011 - 05.2014
New Client Specialist/Senior Payroll Specialist
Paychex
09.2004 - 10.2011
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