Laura Speers
Clute,TX
Summary
Insurance agent with 25 years of experience in customer service and a proven ability to exceed sales targets, driving significant revenue growth. Expertise in consulting with clients to deliver tailored insurance solutions, both over the phone and in person. Strong relationship management skills foster collaboration with colleagues and clients alike. Bilingual in English and Spanish, enhancing communication with diverse customer bases.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
TDECU Insurance Agency
Lake Jackson, TX
10.2022 - Current
- Manage a sales staff of seven; communicate job expectations, and provide direction, support, and motivation to the team to meet agreed-upon sales targets and KPI lines.
- Design and develop procedures to ensure the sales team achieves organizational customer service expectations, resulting in an annual increase of customer satisfaction by 5%.
- Responsible for resolving problems, identifying and analyzing market trends, monitoring competitor activities, and responding to customer needs.
- Generated new sales, retained existing members, and grew the book of business through multiple product offerings.
- Attended training sessions regularly to stay informed about changes in the industry regulations.
- Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, property, and specialized policies, such as marine, farm/crop, builder's risk, and travel policies.
Customer Service Representative
Frito Lay
Webster, TX
02.2011 - Current
- Devised and fostered strong customer and strategic associate relationships to elevate brand awareness through community initiatives, such as Habitat for Humanity.
- Dealt with customer queries, analyzed precise ongoing market analysis, and valuation of competitors, looking for unique ways to enhance sales.
- Awarded 'Outstanding Achievement' for consistently performing above-average sales.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Trained all new employees in industry knowledge, pitch presentation, and closing strategies, leading the new hires to perform well.
Education
Bachelor of Science - Business Administration
Brazosport College
Lake Jackson, TXSkills
- Customer service
- Effective communication
- Employee training
- Team training and development
- Account management
- Underwriter collaboration
Certification
- Property & Casualty License
- Insurance Adjuster License
References
References available upon request.
Timeline
Insurance Sales Agent
TDECU Insurance Agency
10.2022 - Current
Customer Service Representative
Frito Lay
02.2011 - Current
Bachelor of Science - Business Administration
Brazosport College
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