Laura Squicciarini
Traverse City,MI
Summary
Detail-oriented Account Manager with extensive experience in cultivating employer-client relationships and driving business development initiatives. Proven track record of maximizing account growth through systematic management and strategic planning. Adept at introducing innovative products and expanding professional networks to enhance service offerings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm Insurance Inc
07.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction, while meeting company goals.
- Market new offerings, upsell policies, and make account changes. Submit claims, and work with various departments to efficiently assist customers.
- Answer all incoming phone calls and text messages. Transact payments, complete deposits, pursue past-due payments, and oversee office needs.
Patient Services Representative
Aspen Dental
10.2023 - 06.2024
- Assisted with patient registration, insurance verification, and appointment scheduling, in a high volume office.
- Provided information regarding billing procedures and payment options to patients. Reviewed medical history and treatment plans with empathy.
- Audited patient records for accuracy and completeness of data entry.
Multi-Store Retail Management
Moonstruck Gardens
07.2022 - 09.2023
- Completed outstanding projects and data integration that helps formulate accurate forecasts. Helped expand into two unique concept retail stores.
- Oversaw daily operations, handled customer inquiries and complaints. Retrained staff and improved morale.
- Created and implemented systems that streamline day-to-day practices, through and post business expansion.
Assistant, Market Shift Manager
Red Fox Market
02.2020 - 10.2020
- Updated the operating systems, implemented back-end improvements for resident Naturopath
- Planned, organized, and ran the store’s specials, and helped with orders based on inventory
- Opened and closed the store, did cash handling, and ran the shift while in the store alone
Education
AAS -
Northwestern Michigan College
Traverse City, MI01.2022
Health Care System Administration -
Ferris State University
Big Rapids, MI01.2015
Some College (No Degree) - Cultural Anthropology & History
Arizona State University
Skills
- Preservation, Research, and Leadership Workshops
- Prioritizing workflows
- CRM proficiency
- Relationship building and management Networking
Certification
- Property and Casualty Insurance License - Michigan
Timeline
Account Manager
State Farm Insurance Inc
07.2024 - Current
Patient Services Representative
Aspen Dental
10.2023 - 06.2024
Multi-Store Retail Management
Moonstruck Gardens
07.2022 - 09.2023
Assistant, Market Shift Manager
Red Fox Market
02.2020 - 10.2020
AAS -
Northwestern Michigan College
Health Care System Administration -
Ferris State University
Some College (No Degree) - Cultural Anthropology & History
Arizona State University
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