Hi, I’m
Laura Stephan
PHOENIX,AZ
Summary
Proven Bartender with a track record of enhancing customer satisfaction and maximizing profits at Larry's Cocktails. Skilled in efficient bar management and upselling, with a strong multitasking ability and a team player attitude. Excelled in developing loyal clientele and boosting repeat business by delivering outstanding service and mastering drink craftsmanship.
Overview
17
years of professional experience
Work History
Larry's Cocktails
Bartender
04.2024 - Current
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Loco Js
Bartender
11.2023 - 07.2024
Job overview
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Hideaway
Bartender
09.2018 - 11.2023
Job overview
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Bethany Bible SchoolLake Havasu City, AZ
High School Diploma
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Larry's Cocktails
04.2024 - Current
Bartender
Loco Js
11.2023 - 07.2024
Bartender
Hideaway
09.2018 - 11.2023
Bethany Bible School
High School Diploma
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