Laura Steward
Sahuarita,AZ
Summary
From sales to account management in the leisure, travel and tourism industry with experience in handling the entire inventory of partner accounts across the Caribbean and Latin America markets. Excellent at creating and maintaining outstanding relationships with partners on a day to day basis. Takes pride in being an outgoing member of any team and is strongly committed the success and goals of the company. I am excellent with computer skills, reliable, honest and extremely hard working and can supply excellent references.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant Receptionist
Fastrac
04.2022 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Realtor
Long Realty
10.2020 - 03.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Realtor
Coldwell Banker
11.2018 - 02.2020
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Partner Experience Sales Manager
Destination Experience Inc
09.2014 - 05.2016
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
Senior Account Manager
Destination Experience, Inc., a division of BookIt.com, Inc.
04.2012 - 01.2013
- Evaluate & maintain favorable contracting terms with existing partners to offer activities, tours, entertainment, transfers and the like to the Destination Experience guests
- Assume Destination Experience store ownership of all markets within their assigned regions, making adjustments to the presentation and sort order that impact the user experience and revenue objectives
- Drive incremental revenues by securing value-add offers and promotions from the existing partner portfolio
- Meet and exceed revenue goals for region
- Work closely with BookIt.com Market Management staff to assist in securing lower rates, margins or special offers to be used in conjunction with lodging or packaged promotions, while still assuring revenue share is appropriate for both companies
- Work with local tourism and convention and visitors bureau to secure cooperative marketing funds when available.
International Sales Manager
Destination Experience, Inc., a division of BookIt.com, Inc.
11.2010 - 03.2012
- Source compelling offers which provide our customers with a reason to buy on-line and in advance of their travels
- Evaluate & maintain favorable contracting terms with existing partners to offer activities, tours, entertainment, transfers and the like to the Destination Experience guests
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Analyze performance of all products, working closely to continue growth for higher selling products and analyzing under-performing products
- Traveled from US to Carribean to reach customers in international markets.
- Developed relationships with clients and potential clients to improve business growth.
West Coast Regional Coordinator
Destination Experience, Inc., a division of BookIt.com, Inc.
04.2010 - 10.2010
- Participate in the shared responsibility of maintaining the portfolio of Destination Experience West Coast accounts with Regional Account Manager
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Work closely with BookIt.com Market Coordinator staff to assist in loading special offers to be used in conjunction with lodging or packaged promotions.
Receptionist
Atmore Properties
04.2005 - 03.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts -
Wirral Grammar School For Girls
England08.2004
Skills
- Leadership
- Online Travel
- Marketing Management
- Tourism
- Negotiation
- Travel Management
- Contract Negotiation
- Letter Preparation
- Medical Office Administration
- Mail Management
- Records Management
- Insurance Verification
- Appointment Scheduling
- Reminder Calls
- Telephone Etiquette
- Workflow Optimization
- Appointment Setting
- Patient Relations
- Front Desk Operations
- Leisure Travel
- Team Management
- Destination Marketing
- Marketing
- Management
- Online Marketing
- Public Relations
- Marketing Strategy
- Marketing Communications
- Contract Management
- Revenue Analysis
- Trade Shows
- Project Coordination
Projects
Island Routes Caribbean Adventures Photo Shoot, 10/2011,
Certification
- Licensed Realtor in AZ and FL
Timeline
Medical Assistant Receptionist
Fastrac
04.2022 - 05.2023
Realtor
Long Realty
10.2020 - 03.2022
Realtor
Coldwell Banker
11.2018 - 02.2020
Partner Experience Sales Manager
Destination Experience Inc
09.2014 - 05.2016
Senior Account Manager
Destination Experience, Inc., a division of BookIt.com, Inc.
04.2012 - 01.2013
International Sales Manager
Destination Experience, Inc., a division of BookIt.com, Inc.
11.2010 - 03.2012
West Coast Regional Coordinator
Destination Experience, Inc., a division of BookIt.com, Inc.
04.2010 - 10.2010
Receptionist
Atmore Properties
04.2005 - 03.2008
Associate of Arts -
Wirral Grammar School For Girls
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