Laura Strong
Holland,MI
Summary
With nearly 20 years experience in the insurance industry I learned a lot about communicating effectively with people from all walks of life. Insurance agencies are very fast paced office environment’s and I am very adept at managing my time in order to provide efficient and concise customer service while often dealing with adversity. I was an accomplished agent who met or exceeded sales objectives and I am very proud of my ability to develop and maintain customer relationships.
Overview
19
19
years of professional experience
Work History
Licensed Staff Agent 5
Dorothy Ortez State Farm
01.2012 - 05.2020
Licensed in Property/Casualty, Life/Health and Series 6.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Scheduled and presided over client insurance and financial reviews.
- Met and exceeded sales goals
Lisenced Staff Agent 5
Coert Vanderhill State Farm
11.2005 - 01.2012
- Top producing sales associate for auto, fire, life and health insurance.
- Primary customer service associate for policy coverage and claim related questions.
- Agents Draft Authority
- Excellent Problem Solver
Licensed Staff Agent
Jackie Weeber State Farm
04.2004 - 11.2005
- Office Manager - for quite some time I was the only staff member in the office.
- Agents Draft Authority
- Primary customer service and sales representative.
Licensed Staff Agent
Joe Adams State Farm
07.2001 - 04.2004
- Obtained property/casualty, life/health licensed in CO
- Assistant to the office manager
- Customer service and sales representative
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
No Degree - Communications Major With Music Minor
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Grand Ledge High School
Grand Ledge MichiganSkills
- Problem-solving skills
- Positive Attitude
- Excellent customer care and communication skills both written and verbal
- Customer Complaint Resolution
- Customer needs determination
- Sales
Timeline
Licensed Staff Agent 5
Dorothy Ortez State Farm
01.2012 - 05.2020
Lisenced Staff Agent 5
Coert Vanderhill State Farm
11.2005 - 01.2012
Licensed Staff Agent
Jackie Weeber State Farm
04.2004 - 11.2005
Licensed Staff Agent
Joe Adams State Farm
07.2001 - 04.2004
No Degree - Communications Major With Music Minor
Western Michigan University
High School Diploma -
Grand Ledge High School
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