Laura Sura
Phoenix,AZ
Summary
Skilled Pawnbroker well-known for satisfying customers from all backgrounds with friendly service and extensive knowledge of fair item values. Offering 4+ years of experience in pawn shops.
Overview
9
9
years of professional experience
Work History
Pawnbroker
Cash America
11.2015 - 08.2017
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over dozens of daily payments, always giving receipts and explaining policies.
- Welcomed customers to shop and offered to answer questions on merchandise.
Instructional Assistant
Alhambra Elementary School District #68
11.2018 - 04.2021
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Receiver
Thriftbooks
04.2021 - 04.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Provided support during peak seasons by performing additional duties as needed including assisting in picking, packing or shipping processes.
Pawnbroker
Cash America
06.2022 - Current
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over dozens of daily payments, always giving receipts and explaining policies.
- Welcomed customers to shop and offered to answer questions on merchandise.
Education
STEM Core - Astronomy -
Phoenix College
Phoenix, AZHigh School Diploma -
Central High School
Phoenix, AZ05.2015
Skills
- Word
- PowerPoint
- Publisher
- Excel
- Access
- Customer Service
- Effective Communication
- Teamwork Orientation
Timeline
Pawnbroker
Cash America
06.2022 - Current
Receiver
Thriftbooks
04.2021 - 04.2022
Instructional Assistant
Alhambra Elementary School District #68
11.2018 - 04.2021
Pawnbroker
Cash America
11.2015 - 08.2017
STEM Core - Astronomy -
Phoenix College
High School Diploma -
Central High School