Laura Szmal
Geneva
Summary
Compassionate Customer Service Professional skilled in enhancing patient care and customer satisfaction through effective communication and emotional support strategies. Strong background in personalized support within fast-paced environments, fostering positive relationships and ensuring customer well-being. Committed to improving customer experiences and patient outcomes.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Store Associate
Lane Bryant
Waterloo
03.2011 - 04.2016
- Assisted customers with product selection and provided personalized service.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
CNA
Castle Gardens
Vestal
2001 - 08.2005
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported residents throughout facility to ensure timely access to activities and care.
- Monitored patients' emotional well-being while offering companionship to foster a supportive environment.
- Provided emotional support and companionship to enhance residents' quality of life.
- Documented patient progress and changes in condition diligently.
- Demonstrated respect and regard for the the dignity of patients, families and fellow employees to promote a professional, responsible, and courteous environment.
Education
High School Diploma -
Owego Free Academy
Owego, NY06-1999
Skills
- Customer service and assistance
- Effective communication skills
- Interpersonal relationship management
- Patient care support
- Emergency response coordination
- Emotional support
Certification
- Certified Nursing Assistant, New York State, 1999
- Emergency Medical Technician, New York State, 1998
Timeline
Store Associate
Lane Bryant
03.2011 - 04.2016
CNA
Castle Gardens
2001 - 08.2005
High School Diploma -
Owego Free Academy