Laura Tavera
Jacksonville,TX
Summary
Dynamic customer service professional with a proven track record at Panda Express, excelling in complaint handling and active listening. Recognized for enhancing customer loyalty through empathetic resolutions and maintaining high standards in fast-paced environments. Skilled in data entry and critical thinking, consistently improving service efficiency and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Panda Express
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cook
Panda Express
03.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Enhanced kitchen efficiency by streamlining prep work processes.
Education
Jacksonville High School
Jacksonville, TX05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
Languages
Spanish
Full Professional
Timeline
Cook
Panda Express
03.2024 - Current
Customer Service Representative
Panda Express
Jacksonville High School
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