LAURA TAYLOR

Answer heavy volume of incoming phone calls

Handle first and third party clear cut and liability auto claims

Handle third party injury claims

Make contact with insureds, claimants, witnesses and attorneys

Conduct a full investigation to determine liability

Maintain a diary of pending claims

Evaluate injury claims and negotiate and settle with claimants and attorneys

Refer files to subrogation

Obtain recorded statements

Refer files to SIU

Answered phones 

Processed insurance premium payments 

Assisted agents with special projects 

Answered heavy incoming phone calls in a call center.

Assisted customers with enrolling in Obama Care and Medicaid plans

• Assist Office Manager and Fund Administrator with special projects Screen and provide information in response to telephone calls Greet visitors Process union dues Comply with HIPPA Maintain data base of contractor contributions for union contractors and union members Manage large cash/check deposits Input inbound and outbound reciprocals for labor unions across the state of New York Handle dental claims Assist colleague with member medical eligibility Utilize interoffice computer program, Micro Soft Word, Excel and Outlook.

• Answered telephones
• Data Entry
• Filing

• Made contact to injured parties within two hours of first notice Confirmed coverage and if the injured party was eligible for No- Fault benefits Handled claims within Reg 68 and best practices guidelines Determined if injury sustained was causally related to the motor vehicle accident Obtained bodily injury limits with other carriers in order to screen claim for SUM exposure Reviewed for subrogation and fraud indicators Maintained a diary system of pending claims Handled a heavy volume of incoming mail Utilized medical resources such as medical case managers and dial a doc in order to effectively medically manage the claim.

• Handled first and third party auto claims within Reg.64, and best practices guidelines Determined coverage Obtained recorded statements from all parties involved Completed a full investigation and determined liability Maintained a diary system of pending claims Handled incoming mail Reviewed claims for subrogation and fraud indicators.

• Handled First and Third party Auto Claims within Regulation 64 Determined coverage Obtained recorded statements from all parties involved Completed a full investigation and determined liability Maintained a diary system of pending claims Handled incoming mail Reviewed claims for subrogation and fraud indicators Answered third party arbitration.

• Assisted Worker Compensation Adjusters with various clerical duties.
• Trained new employees.
• Supported receptionist with answering multi line phone system.

• Assisted multi-line, no-fault and worker compensation adjusters with.