Gerard Placido
Wesley Chapel
Summary
Detail-oriented professional with a strong background in customer service and communication, experienced in managing high-volume workflows while ensuring compliance and client satisfaction. Proven ability to streamline processes, coordinate tasks, and communicate effectively across teams in fast-paced environments. Skilled in problem-solving, prioritization, and quickly adapting to new challenges. Dependable and results-driven, with a strong commitment to continuous improvement and supporting team and organizational success.
Overview
8
8
years of professional experience
Work History
Auto Claims Representative
United Services Automobile Association, USAA
Tampa, FL
08.2024 - Current
- Streamlined auto insurance claims processing to uphold adherence to company policies and regulatory standards.
- Managed customer interactions by providing prompt and professional responses to inquiries and concerns.
- Established clear communication channels with clients to ensure updates were conveyed and inquiries were resolved promptly.
- Engaged with cross-functional teams to address intricate claims challenges, promoting a cooperative work environment.
Public Relations Specialist
Northwell Health
Hyde Park, NY
06.2022 - 09.2023
- Designed and implemented comprehensive communication strategies aimed at improving public awareness and support for healthcare initiatives.
- Developed and implemented targeted media outreach strategies, successfully increasing regional coverage of health programs.
- Authored engaging press releases and promotional materials to ensure clear communication of organizational objectives.
- Analyzed media trends and public sentiment to inform communication strategies and improve stakeholder engagement.
Managing Editor
The Compass Newspaper
Selden, NY
09.2018 - 06.2020
- Managed editorial calendar processes to facilitate on-time publication of articles and maintain consistent workflow.
- Executed comprehensive editing and proofreading processes to elevate overall content clarity and engagement.
- Oversaw story development processes by providing expert guidance to writers and reporters on structural elements and narrative flow.
- Orchestrated weekly editorial meetings, promoting collaboration among team members and cultivating a culture of innovation.
Education
Master of Science - Business And Professional Communication
Bellevue University
Bellevue, NE05-2026
Bachelor of Arts - Journalism And Mass Communication
The University of Arizona Global Campus
Tucson, AZ03-2022
Associate of Arts - Journalism And Mass Communication
Suffolk County Community College
Selden, NY05-2020
Skills
- Deadline coordination
- Effective cross-team communication
- Effective task prioritization
- Operational process enhancement
Timeline
Auto Claims Representative
United Services Automobile Association, USAA
08.2024 - Current
Public Relations Specialist
Northwell Health
06.2022 - 09.2023
Managing Editor
The Compass Newspaper
09.2018 - 06.2020
Master of Science - Business And Professional Communication
Bellevue University
Bachelor of Arts - Journalism And Mass Communication
The University of Arizona Global Campus
Associate of Arts - Journalism And Mass Communication
Suffolk County Community College