BRANDY K. GONZALEZ
Rochester Hills,MI
Overview
12
12
years of professional experience
Work History
Auto Claims Representative
Auto-Owners insurance
11.2022 - Current
- Conduct thorough research and analysis to assess claims, ensuring compliance with legal and policy requirements
- Manage financial documentation and issue payments, demonstrating strong budget tracking and reporting skills
- Collaborate with internal departments and external vendors to facilitate claim resolution and policy adherence
- Maintain detailed records and review related documentation
Client Care Representative
Rocket Mortgage
10.2020 - 09.2022
- Provided policy-related support and de-escalation services, ensuring compliance with financial regulations
- Analyzed and processed financial data related to mortgage accounts, supporting informed decision-making
- Developed training materials to improve team efficiency and client engagement
Freelance Editor and Ghost Writer
12.2013 - 07.2016
- Edited and proofread manuscripts
- Assisted in content development and writing projects for various clients
Summer Intern
AARP
05.2013 - 08.2013
- Assisted in research and development of promotional materials for community initiatives
- Provided administrative support, including data entry and document preparation
- Supported event coordination and outreach efforts
Education
Bachelor of Arts - English
Michigan State University
Skills
- Communication
- Teamwork
- Problem-solving
- Organization
- Critical thinking
- Content writing
- Analytical thinking
- Customer service
- Event coordination
- Editing and proofreading
- Client relationship management
- Microsoft Office proficiency
- Data entry
- Time and materials documentation
- Invoicing
- Public speaking
- Community organizing
- Administrative support
- Data management
Accomplishments
- Successfully Published Articles in the following publications: Slack jaw, The Belladonna Comedy, Points in Case, Little Old Lady Comedy, Lady Pieces, funny_ish, and Glossy News
- A Member of Phi Sigma Theta and Alpha Sigma Lambda honors societies
- Successfully created and edited manuscripts for Michigan author
- Received Rocket Mortgage promotions twice within two years
- Won several Rocket employee competitions
- Received a Rocket company award due to employment excellence
- Co-facilitate a women’s group at Affirmations that meets twice monthly. We started this group in 12/2021.
Timeline
Auto Claims Representative
Auto-Owners insurance
11.2022 - Current
Client Care Representative
Rocket Mortgage
10.2020 - 09.2022
Freelance Editor and Ghost Writer
12.2013 - 07.2016
Summer Intern
AARP
05.2013 - 08.2013
Bachelor of Arts - English
Michigan State University
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