Ishmiel Francisco
North Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Auto Claims Representative
Kemper Insurance
Henderson, NV
12.2020 - 05.2025
- Investigated claim details through interviews and document analysis.
- Communicated with policyholders regarding claim status and requirements.
- Evaluated repair estimates from auto body shops for property damage claims.
- Ensured compliance with state regulations and company policies during assessments.
- Maintained accurate documentation of all claim activity within designated system.
Customer Service Representative
RDI Solutions
Henderson, Nevada
06.2018 - 11.2020
- Provided exceptional customer support through phone and email interactions.
- Resolved customer inquiries by utilizing company policies and procedures.
- Managed high-volume calls while maintaining a positive attitude and approach.
- Collaborated with team members to enhance service delivery and efficiency.
- Surpassed sales goals through implementation of successful marketing strategies.
Apprentice Plumber
Ronnies Plumbing LLC
Inglewood, California
06.2016 - 03.2018
- Assisted lead plumber with installation of plumbing systems in residential properties.
- Supported the completion of routine maintenance on existing plumbing fixtures and systems.
- Repaired leaking valves, replaced defective washers and gaskets, repaired or replaced broken pipes.
- Maintained tools and equipment to ensure proper functionality and safety standards.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
General Warehouse Associate
RC Wiley Furniture
Las Vegas, Nevada
05.2004 - 12.2007
- Operated forklifts to transport furniture and materials throughout the warehouse.
- Assisted in loading and unloading shipments to ensure efficient workflow.
- Collaborated with team members to streamline order fulfillment processes.
- Executed quality control checks on products before shipment to customers.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
Education
High School Diploma -
Foothill High School
Henderson, NVCertificate of Completion - Utility Porter
Culinary Academy of Las Vegas
Las VegasSkills
- Effective communication
- Attention to detail
- Warehouse Functions
- Multitasking and organization
- Team collaboration
- Concierge customer service
Timeline
Auto Claims Representative
Kemper Insurance
12.2020 - 05.2025
Customer Service Representative
RDI Solutions
06.2018 - 11.2020
Apprentice Plumber
Ronnies Plumbing LLC
06.2016 - 03.2018
General Warehouse Associate
RC Wiley Furniture
05.2004 - 12.2007
High School Diploma -
Foothill High School
Certificate of Completion - Utility Porter
Culinary Academy of Las Vegas
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