Laura Toro
Tampa
Summary
Dynamic Account Manager with a proven track record at JCT Property Inc, excelling in client relations and strategic account planning. Skilled in cross-functional teamwork, I enhance customer satisfaction and retention through tailored solutions and effective contract negotiations. Committed to delivering exceptional client support while fostering strong partnerships.
Overview
20
20
years of professional experience
Work History
Account Manager
JCT Property Inc
11.2019 - Current
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Developed strategic account plans to align services with client needs and objectives.
- Oversaw contract negotiations, ensuring favorable terms for both clients and company.
- Coordinated cross-functional teams to deliver tailored solutions and services efficiently.
Customer Service Representative
Capital One
07.2012 - 11.2019
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Facilitated account management by guiding customers through product features and services.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Trained new representatives on company policies, tools, and best practices to ensure consistency.
Customer Service
Bob Evans Restaurant
06.2005 - 07.2012
- Increased repeat business with exceptional customer service and personalized attention.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Advanced Education
Sickles
Tampa, FL06-2001
Skills
- Account management
- Client support
- Cross-functional teamwork
- Client relations
Timeline
Account Manager
JCT Property Inc
11.2019 - Current
Customer Service Representative
Capital One
07.2012 - 11.2019
Customer Service
Bob Evans Restaurant
06.2005 - 07.2012
Advanced Education
Sickles
Similar Profiles
Laura ToroLaura Toro
Office Manager at JCT Property Maintenance and RemodelingOffice Manager at JCT Property Maintenance and Remodeling
Jorge Luis Tapia MadrigalJorge Luis Tapia Madrigal
Painter at JCT COATINGSPainter at JCT COATINGS
Yoni LeventhalYoni Leventhal
Vice Chairman of the Student Union at JCT Student UnionVice Chairman of the Student Union at JCT Student Union
Ronald C. EdmunsonRonald C. Edmunson
Materials Designer at Venue IndustriesMaterials Designer at Venue Industries
GEORGE SAMUELSGEORGE SAMUELS
Warehouse Production Supervisor at REPUBLIC NATIONAL DISTRIBUTING COMPANYWarehouse Production Supervisor at REPUBLIC NATIONAL DISTRIBUTING COMPANY