Laura Torres

*Provide ongoing support to customers Pre and Post-sale, ensuring their satisfaction and addressing any concerns or issues.

*Respond promptly to inquiries from potential customers via phone calls, emails and social media.

*Provide exceptional customer service throughout the entire sales process ensuring high levels of customer satisfaction.

*Built relationships with providers to find the best prices for the business.

*Staff management and payroll

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*Supervision of assigments and payroll for employees.

• Proficiency in SAP
• Maintained productivity and quality standards at all times.
• Processed large volume of orders every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Followed the company safety rules for medicine and medical devices delivery to Service Reps and Hospitals in the United States.

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.