Laura Trottier
CDS
Lodi,NJ
2
Languages
1
Certification
5
years of professional experience
Customer-focused Sales Advisor with a strong background in product knowledge and customer engagement. Drove repeat business through tailored recommendations and effective resolution of concerns, while exceeding sales targets and enhancing overall customer satisfaction. Fostered trust and loyalty with clients through clear communication and dedicated after-sales support.
Work History
Sales Advisor
5 Years 2 Months- Advised shoppers on product benefits, translating features into clear purchase decisions.
- Demonstrated merchandise knowledge to support informed buying choices and product confidence.
- Built customer rapport, resolving questions and reinforcing brand trust during sales conversations.
- Collaborated with store teams to maintain smooth sales floor presentation and customer flow.
- Strengthened selling approach by tailoring recommendations to shopper needs and preferences.
- Trained new associates on customer engagement, product messaging, and sales techniques.
- Monitored display accuracy and inventory readiness to support effective product promotion.
- Improved sales performance by identifying buying opportunities and closing customer objections.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma
No Degree - Psicology
- Completed AP course in [Subject]
Skills
Sales experience
Customer service experience
Brand awareness
Building rapport
Retail experience
Sales strategies
Strategic customer engagement
Quick learner
Fast-paced work
Customer engagement strategies
Accomplishments
In my 5 years of experience in retail, I had to reach sales goals, and sometimes I sold out. Most of the time, they have told me how well I work and how easy it is to reach members with good, clear, and direct communication. Being very organized and carry out the company's protocols. Sometimes they have given me certificates for my good work, and that helps me contribute more to my work.
Certification
- CSP - Certified Sales Professional
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Advisor
CDS
2021.08 - CurrentRead More
Univeridad De Guayaquil
No Degree from Psicology
Read More
Santo Domingo De Guzmán
High School Diploma
Read More