Laura Tuua
Henderson,NV
Summary
Detail-oriented legal office specialist with proven skills in data management and customer service. Strong problem-solving abilities and team collaboration drive efficiency and accuracy in legal document preparation and processing.
Overview
27
27
years of professional experience
Work History
Legal Office Specialist
Clark County
Las Vegas
02.2016 - Current
- May train others in work procedures or provide lead direction to other support staff.
- Performs difficult, complex, technical and/or specialized confidential legal office support work, which may require the exercise of independent judgment, the application of technical skills, or a knowledge of detailed or specialized activities related to the department to which assigned.
- Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports.
- Serves as clerk in civil, Evictions court including preparing cases and ensuring paperwork is accurate and complete, preserving evidence, typing court orders and instructions.
- Enters and retrieves data and prepares reports using a computer; reviews such reports for accuracy and makes corrections as required.
- Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Assist customers by submitting legal documents for various legal reasons.
- Provide information regarding processes and time frames of legal action.
- Process legal documents for judicial review.
- Direct inbound calls to specific divisions of Justice Court. Answer various questions posed by callers regarding the processes and procedures of Evictions, Small Claims and Civil cases.
- Prepare legal documents to be scanned into database for paperless access.
Workforce Management Associate
Williams-Sonoma, Inc.
Las Vegas, NV
09.2014 - Current
- Answer calls for Help Desk duties for Work From Home workforce.
- Monitor call volume and staffing.
- Resolve tier 1 IT issues, trouble shooting applications and programs.
- New associate setup with system sign-ons for Virtual Desktop.
- Track and maintain adherence and attendance databases with work force management entry.
Mortgage Loan Officer
Citibank N.A
Las Vegas, NV
10.2011 - 02.2013
- Reviewed loan files to verify procedures per guidelines.
- Ensured integrity of all data and process inputs.
- Obtained and reviewed customer documents and cleared conditions commensurate with authority level.
Paralegal
Kravitz, Schnitzer & Johnson, Chtd
Las Vegas, NV
11.2006 - 07.2012
- Supported attorneys with generating and filing of pleadings, motions and various court documents.
- Composed and drafted outgoing client correspondence and reports for managers.
- Consistent record of improving productivity, reducing costs and resolving departmental issues.
Shift Supervisor/Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Las Vegas, NV
08.1999 - 08.2007
- Supervised staff of 10+ partners and ensured proper store set-up, clean-up and proper shut-down.
- Responded to guest complaints regarding beverage or service.
- Trained staff on the proper use of equipment, food handling and product quality.
- Prepared coffee-based and other beverages on request.
Education
Associate of Arts - Paralegal Studies
Heritage College
Las Vegas, NV06-1999
Timeline
Legal Office Specialist
Clark County
02.2016 - Current
Workforce Management Associate
Williams-Sonoma, Inc.
09.2014 - Current
Mortgage Loan Officer
Citibank N.A
10.2011 - 02.2013
Paralegal
Kravitz, Schnitzer & Johnson, Chtd
11.2006 - 07.2012
Shift Supervisor/Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
08.1999 - 08.2007
Associate of Arts - Paralegal Studies
Heritage College