Laura Udzinski

• Resolved high volumes of medical claim denials by identifying root causes, submitting timely appeals, and collaborating with billing, coding, clinical, and insurance teams to secure reimbursement, minimize recurring denials, and reduce aging A/R balances.
• Analyzed denial patterns and payer trends to develop actionable reports, streamline workflows, and support leadership in improving clean claim submission rates, overall revenue cycle performance, and compliance with evolving industry best practices.
• Trained and supported new staff in denial management procedures, created tracking tools and educational materials, and maintained strong communication with patients and payers to verify benefits, explain non-covered services, and protect confidentiality under HIPAA.

• Supervised and coordinated daily front desk operations, including patient registration, check-in/out, insurance eligibility verification, referrals, and prior authorizations, ensuring smooth patient flow and exceptional service quality.
• Trained and led a team of 5+ front office staff, enforced HIPAA compliance, and optimized staffing schedules and workflows to reduce wait times and boost team efficiency during peak service hours.
• Managed high-volume phone, email, and in-person communication while maintaining accurate records and handling sensitive patient data with discretion, supporting operational continuity and regulatory compliance.

Naval Hospital Beaufort, SC (2018–2021):

Operations Management Department

• Coordinated and fulfilled command-wide print and supply requests, ensuring timely distribution and adherence to operational priorities.
• Delivered meals to inpatient wards with attention to dietary restrictions and timeliness, supporting patient care and satisfaction.
• Assisted with setup and logistics for hospital events and command functions, contributing to successful execution and smooth operations.

USNH Naples, Italy (2016–2018):

Emergency Room

• Provided triage and basic life support to patients in a high-volume ER setting.
• Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
• Utilized medical instruments to perform minor surgeries and other procedures.

Patient Administration

• Maintained medical records, processed referrals, and managed patient information.
• Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.

Medical Education and Training Campus (METC) - Joint Base San Antonio-Fort Sam Houston, Texas (2015-2016):

Foundational Medical Training

Schooling focused on basic principles and techniques of patient care and first aid procedures.