Laura Ulichney
Norton
Summary
Dynamic and results-driven professional with experience at Lowe's, excelling in customer support and quality assurance. Successfully implemented product rotation strategies, enhancing display organization and signage accuracy. Known for patience and effective complaint handling, ensuring a positive shopping experience while maximizing merchandise resale potential.
Overview
19
19
years of professional experience
Work History
Merchandise Service Associate
Lowe's
05.2022 - Current
- Implemented new product rotation strategies.
- Maintained a clean and organized display.
- Updated signage to ensure all damaged or missing signs were replaced.
Merchandise Returns Processor
Signet Jewelers
07.2008 - 12.2021
- Handled returned damaged merchandise from stores.
- Handled returns and refunds for e-commerce transactions.
- Evaluated items for resale potential.
Cashier
Kohl's
10.2006 - 07.2008
- Implemented new product rotation strategies.
- Maintained a clean and organized display.
- Updated signage to ensure all damaged or missing signs were replaced.
Education
Associate - Accounting
Stark State College
Canton, OHSkills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
Affiliations
- Eucharistic minister at my local parish
Timeline
Merchandise Service Associate
Lowe's
05.2022 - Current
Merchandise Returns Processor
Signet Jewelers
07.2008 - 12.2021
Cashier
Kohl's
10.2006 - 07.2008
Associate - Accounting
Stark State College
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