LAURA URREGO QUINTERO
Miami,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Casa Madera
Miami, FL
11.2024 - Current
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
Server
Chica Miami
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server, Bartender and Hostess
Don Jose Tequilas
05.2022 - 06.2023
- Presented menus, seated guests and answered questions regarding items.
- Served food and beverages to the guests and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Bartender
Viva Mexico Cantina Grill
01.2022 - 05.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Bachelor of Science - Nursing
West Coast University
Miami FL01-2028
Skills
- High-Volume Dining
- Relationship Building
- Food Safety Understanding
- Menu Memorization
- Liquor, Wine and Food Service
- Warm and Friendly
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Casa Madera
11.2024 - Current
Server
Chica Miami
06.2023 - Current
Server, Bartender and Hostess
Don Jose Tequilas
05.2022 - 06.2023
Bartender
Viva Mexico Cantina Grill
01.2022 - 05.2022
Bachelor of Science - Nursing
West Coast University
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