Laura Vallejo
Guest Experience Lead
Santa Monica
Summary
Dynamic and people-focused hospitality professional with over 10 years of experience in delivering exceptional guest service, cultivating high-performing teams, and ensuring seamless daily operations. Renowned for crafting inviting environments that embody brand values and enhance customer loyalty. Committed to purpose-driven service, cultural sensitivity, and community engagement, with a robust background in both fast-paced cafés and upscale dining establishments. Eager to contribute leadership and operational expertise to a mission-driven organization.
Overview
5
5
years of professional experience
Work History
Barista & Wholesale Support Specialist
Sightglass Coffee Roastery
08.2025 - Current
- Executed specialty coffee service to maintain consistency, speed, and hospitality standards, enhancing customer experience in a high-volume environment.
- Delivered in-depth expertise on coffee processing methods and brewing techniques to enhance guest experience.
- Enhanced guest loyalty by delivering personalized service and leveraging extensive product expertise.
- Executed event logistics, including product setup and on-site service, to enhance wholesale partner experiences during cupping tastings and training sessions.
- Cultivated relationships with wholesale accounts by effectively representing brand at various public and private events.
- Coordinated efforts between retail, wholesale, and education teams to enhance alignment with company objectives.
- Trained new baristas on beverage preparation and customer service standards.
Server, Barista
Cafe Gratitude
04.2024 - 12.2025
- Facilitated memorable dining experiences through attentive service in a high-traffic, wellness-oriented plant-based restaurant.
- Promoted brand mission by creating a welcoming atmosphere and nurturing authentic relationships with guests.
- Educated guests on seasonal organic menu offerings, delivering customized recommendations based on detailed understanding of ingredients and dietary needs.
- Ensured smooth front-of-house functionality by effectively handling high guest volume and collaborating with coworkers during busy shifts.
Front Of The House Lead
The Spoke & Bird Cafe
08.2020 - 02.2024
- Facilitated seamless guest experiences by leading a diverse team in front-of-house operational management.
- Implemented strategic staffing schedules and comprehensive training to maximize service efficiency in a high-pressure setting.
- Implemented streamlined operational procedures for inventory management and vendor coordination, supporting superior service delivery.
- Cultivated a collaborative team environment to enhance staff performance through targeted training and constructive feedback initiatives.
- Spearheaded development and execution of community engagement initiatives with women’s park district to enhance inclusion and sustainability.
Server
Trivoli Tavern
10.2022 - 12.2023
- Delivered exceptional customer service to elevate guest experiences in a vibrant upscale tavern specializing in elevated American cuisine and craft cocktails.
- Enhanced guest satisfaction by accommodating special requests and providing expert food and beverage guidance.
- Acknowledged for consistently fostering a positive environment and maintaining high standards of hospitality.
- Executed training initiatives for new servers, emphasizing menu knowledge, effective POS operation, and adherence to customer service protocols.
Education
Master's Degree - Economy
University of Granada
Spain11.2017
Bachelor's Degree - Business Administration
Catholic University
Colombia12.2012
Skills
- Fluent in English & Spanish (Professional Proficiency)
- POS Systems: Toast, Square
- Friendly and outgoing
- Attention to detail
Timeline
Barista & Wholesale Support Specialist
Sightglass Coffee Roastery
08.2025 - Current
Server, Barista
Cafe Gratitude
04.2024 - 12.2025
Server
Trivoli Tavern
10.2022 - 12.2023
Front Of The House Lead
The Spoke & Bird Cafe
08.2020 - 02.2024
Bachelor's Degree - Business Administration
Catholic University
Master's Degree - Economy
University of Granada
Accomplishments
- Awarded Employee of the Quarter for exceeding performance expectations and contributing to team and brand excellence.