Laura VandeMark-Lynch
Hampton Bays
Summary
Strategic leader in healthcare administration with a focus on operational efficiency and project management. Proven track record of driving process improvements that enhance patient experience and team performance. Expertise in financial management and data-driven decision-making to support organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Administrative Manager
New York Cancer and Blood Specialists
05.2022 - 03.2025
- Oversaw administrative operations and managed day-to-day activities to enhance efficiency and align strategic goals.
- Ensured smooth patient journey by training staff to prioritize patient engagement, leading to recognition as the top-performing office for Patient Experience (Q2 2022).
- Directed all front desk and administrative staff, providing mentorship and training to ensure optimal performance.
- Coordinated office logistics, including scheduling meetings and managing physician calendars, to facilitate smooth operational flow.
- Effectively resolved daily clinical and administrative issues in collaboration with physicians and staff, fostering teamwork.
- Built an inclusive office culture through team-building activities, recognition programs, and professional development opportunities.
- Utilized operational and revenue data to generate executive reports and executed assessments to mitigate business risks.
Medical Practice Administrator
Stony Brook Community Medical
09.2007 - 05.2022
- Led financial functions of the practice, including billing, accounts receivable, insurance denials, and budgeting, using data analytics to inform financial productivity.
- Renegotiated insurance contracts to increase reimbursement rates, leveraging the practice’s location.
- Identified budget discrepancies and executed changes to purchasing processes and insurance contracts, securing a $300,000/year profit increase in the first year.
- Supervised up to 25 staff members across two offices, including front desk, billing, and clinical supervisors.
- Scoped and prioritized activities based on business impact, providing hands-on leadership and structure for decision-making.
- Achieved two successful EMR go-lives and led the practice to Patient-Centered Medical Home certification (PCMH from NCQA) using project management strategies.
- Led Clinical and Administrative Care Coordination, encompassing referrals, labs, and prior authorization tracking.
Education
Bachelor of Arts -
Drew University
Madison, NJPost-Graduate Classes - Human Resource Management
Cal. State Northridge
Skills
Certification
- Project Management Concepts using MS Project 2000, Project Consulting Group Inc.
- Certified Medical Practice Executive (CMPE), NCQA
- Introduction to Data Analytics (Coursera)
- PCMH CEE
Critical Thinking
Use resources to make responsible decisions in a high-energy environment, adapt quickly to change, manage time, and prioritize tasks to meet deadlines.
Analytical Skills
Able to quickly analyze metrics and analytics to weigh out the best possible options before making decisions to achieve the best results.
Collaboration
Able to liaise and collaborate effectively with internal and external partners, top management, and clientele to meet organizational expectations.
Leadership Experience
Demonstrated success as a leader with excellent initiatives inherent in eliciting a team's best quality with a commitment to the highest service levels. Leads by example with ethics and integrity.
Timeline
Office Administrative Manager
New York Cancer and Blood Specialists
05.2022 - 03.2025
Medical Practice Administrator
Stony Brook Community Medical
09.2007 - 05.2022
Bachelor of Arts -
Drew University
Post-Graduate Classes - Human Resource Management
Cal. State Northridge