Laura VanHooreweghe
Appleton,WI
Summary
Results-driven Operations Supervisor with expertise in performance monitoring and task delegation. Proven ability to enhance operational efficiency and foster a positive work environment.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
City of Appleton - Valley Transit
01.2019 - Current
- Supervised daily operations ensuring compliance with safety regulations and operational standards.
- Managed scheduling for drivers, optimizing routes and drivers hours to improve operational efficiency and service
- Worked with software company to personalize software to company needs and according to Union Contract and create bids and work shifts to optimize schedules and employee resources.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Tracked employee interactions and disciplines for progressive discipline, recognizing patterns of behavior and meeting with employees to get to the root of issues. Giving constructive criticism and offering resources for on-the-job and out-of-work issues, such as retraining or EAP.
- Payroll processing and making sure employees are paid according to the contract. Tracked vacation and attendance, including quarterly audits.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Investigate customer feedback and investigate accidents in order to spot trends for individuals and the team as a whole.
Paratransit Coordinator
City of Appleton - Valley Transit
01.2019 - 03.2025
- Coordinated daily operations for paratransit and auxiliary transit services, ensuring timely and efficient service in accordance with FTA ADA regulations.
- Analyzed ridership data to identify trends, informing strategic decisions for service improvements.
- Performed site visits and generated reports, and produced tracking documents for oversite of 3rd party contractor.
- Improved working relationships with contractors with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to. including writing requests for proposals for millions of dollars according to FTA and ADA standards for contracts and paratransit/auxiliary services and scheduling software.
- Was a part of building, implementing and training Valley Transit employees and contractor employees on scheduling software as well as mediating between the two with issues.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals and cross-trained for smoother processes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
Communications Technician
City of Appleton - Valley Transit
08.2015 - 12.2017
- Installed and maintained communication systems, including two-way radios and digital dispatch equipment.
- Collaborated with cross-functional teams to enhance the operational efficiency of transit communications, ensuring minimal disruption to transit services.
- Scheduling daily driver schedules and filling vacancies
- Entered daily maintenance work orders.
- Daily deposits and reconciliation of revenue.
- Selling media fare, filing AP, and reconciling the daily cashbox.
- Answering phone calls for high-quality customer service and complaints.
- Answering radio calls from drivers and helping resolve on-the-spot issues, detours, and passenger issues. Tracking daily issues.
Administrative Assistant
City of Appleton - Valley Transit
08.2016 - 06.2017
- Streamlined document management processes, improving retrieval times and reducing administrative errors.
- Assisted in AR/AP and reconciling billing for vendors, contractors, purchase orders and daily deposits.
- Research discrepancies in billing, reconciliation and deposits.
- Been a part of 3 triennial reviews of the FTA, gathering documents and ensuring compliance.
Education
Bachelor of Science - Psychology
University of Wisconsin - Oshkosh
Oshkosh, WI12.2014
Skills
- Operations management
- Performance monitoring
- Safety oversight
- Task delegation
- Risk Management
- Budget administration
- Staff supervision
- Scheduling coordination
Timeline
Operations Supervisor
City of Appleton - Valley Transit
01.2019 - Current
Paratransit Coordinator
City of Appleton - Valley Transit
01.2019 - 03.2025
Administrative Assistant
City of Appleton - Valley Transit
08.2016 - 06.2017
Communications Technician
City of Appleton - Valley Transit
08.2015 - 12.2017
Bachelor of Science - Psychology
University of Wisconsin - Oshkosh