LAURA VARELA
Licensed Insurance Agent
Miami,Florida
Summary
Responsible, multi-task-oriented and goal driven. I love the arts and technology but most of all I love learning new trades and skills in order to evolve. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Obba Sushi
Hialeah, Doral, FL
05.2018 - 09.2018
- Greeted customers with a smile and offered prompt and dedicated assistance
- Increased sales and customer satisfaction by keeping checkout areas clean and organized.
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Counted the cash in the register drawer at the start and end of each shift
- Organized paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
Front Desk Representative
Hyde Midtown
Miami, FL
06.2020 - 12.2021
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Updated customer accounts with additional room charges, such as minibar usage and room service charges
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification
- Kept track of accounts and ran daily reports to double-check totals.
Sales and Patient Consultant
The Secret Plastic Surgery
Miami, FL
12.2021 - 04.2022
- Used a consultative sales approach to understand and meet customer needs
- Developed new business by networking with prospects and valuable customers thru referrals and online marketing
- Generated sales by cold-calling and closing prospects
- Followed up with patients to ensure quality service and customer satisfaction after surgery.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Insurance Sales Agent
Del Toro Insurance
Miami, FL
06.2020 - 03.2023
- Completed the sales process and collected the necessary deposits
- Closed an average of 65 new sales every week
- Flexible schedule
- Lead prospecting
- Sales
- Inside and outside sales
- Results-oriented
- Fluent in Spanish
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Upsold additional products and services after determining the needs and requirements of the customer
- Obtained 220 License and was consecutively top seller for 7 months in my team.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed up promptly with interested clients to close sales.
Education
Ux Ui Design - Web Development
Miami Dade College
Miami 09.2021 - Current
Skills
Customer satisfactionConflict resolutionNegotiationsMarketing understandingQuick learnerScheduling understanding
Multi-line phone talent
Staff education and training
Timeline
Sales and Patient Consultant
The Secret Plastic Surgery
12.2021 - 04.2022
Ux Ui Design - Web Development
Miami Dade College
09.2021 - Current
Insurance Sales Agent
Del Toro Insurance
06.2020 - 03.2023
Front Desk Representative
Hyde Midtown
06.2020 - 12.2021
Cashier
Obba Sushi
05.2018 - 09.2018