Laura Vela
El Paso,TX
Summary
Tenacious and organized Office Administrator / HR Clerk with 10 years of demonstrated experience in driving efficiency and excellence throughout organizational functions. Maintains effective flow of communication between teams and senior leaders, as well as significant improvements to project management, internal systems, and team productivity. Researches and processes data in a timely and thoughtful manner. A reactive leader who is known to complete complex tasks promptly during emergencies that require a quick turnaround.
Overview
14
14
years of professional experience
Work History
Office Administrator / HR Clerk
El Paso Paper Box
El Paso, TX
04.2025 - 07.2026
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Conducted regular audits of office supplies and inventory levels to maintain optimal stock levels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintaining employee records, processing new hire paperwork, assisting with the recruitment process, and serving as the first point of contact for employee inquiries.
- Handling job advertisements, screening resumes, scheduling interviews, preparing new hire paperwork.
- Assisted in onboarding new hires, facilitating training sessions and orientation programs.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Volunteer
Elementary School
EL PASO, TX
10.2020 - 03.2025
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicate with staff members to stay informed about volunteer opportunities and events.
- Coordinated school events, enhancing community involvement and support.
- Trained new volunteers on best practices for supporting students effectively.
OFFICE SPECIALIST
EL PASO WATER UTILITIES
EL PASO, TX
10.2015 - 10.2020
- Operate and maintain document reproduction equipment
- Answer employee and customer phone calls to assist with inquiries
- Solve complex issues that customers had with their water bills
- Answered around 40 phone calls per day
- Operation of a photocopy machine and scanning equipment
- Make copies, sort, collate, and staple documents
- Make size and density adjustments as needed on copies and scanned documents
- Review scanned documents for quality control, readability, and legibility
- Scan engineering documents such as maps and city-owned infrastructure
- Archive different types of scanned documents
- Prep, scan, index and enter a different types of data into a computer for different departments
- Order, receive and inspect supplies
- Perform specified clerical and other support tasks
- Sort and file documents
Executive Administrative Assistant (Contract)
MFI
EL PASO, TX
02.2015 - 09.2015
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed
- Administrative assistant for CEO
- Receive and assist visitors
- Data entry, communication and writing skills
- Organize files and file documents
- Faxing and scanning documents
- Answer phone calls and transfer calls to require people
- Work with clients and customers
- Knowledge of executive secretarial practices and procedures
- Knowledge of the principles and practices of modern office administration
- Ability to maintain confidential records and reports
- Provide work direction to support staff
- Ability to operate a personal computer and various software applications
Receptionist Administrator (Contract)
FLEXTRONICS AUTOMOTIVE
EL PASO, TX
07.2014 - 01.2015
- Receive and register visitors
- Data entry, communication, and writing skills
- Organize files and documents
- Faxing and scanning documents
- Print labels for Chrysler, fed ex, ford
- Download Edi requirements for different automotive companies like Chrysler, Hartec, Magna, Yazaki, etc..
- Check inventory physically and on the system
- Knowledge of the principles and practices of modern office administration
- Ability to operate a personal computer and various software applications
Obama Care Specialist (Contract)
AEROTEK
EL PASO, TX
06.2013 - 06.2014
- Help people fill out their applications for health insurance on the marketplace website for Obama care
- Process applications for health insurance
- Determine eligibility for consumers
- Answer general questions regarding the website, or what information they need to process an application
- Data entry, communication, and writing skills
- Ability to operate a personal computer and various software applications
- Ability to maintain confidential records and reports
ACS Call Center Representative
ACS
EL PASO, TX
05.2012 - 06.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Business Administration - Business Administration / HR
University of Phoenix
Tempe, AZ05-2024
Associate of Arts - Education
The University of Texas At El Paso
El Paso, TX05-2011
Skills
- Onboarding & Recruitment
- Communication skills
- Bilingual, (English and Spanish)
- Office Coordinator
- Teamwork and collaboration
- Decision-making / Problem-solving
- Attention to detail / Multitasking Abilities
- Adaptability and dependability
- Customer service
- Office supply management
Timeline
Office Administrator / HR Clerk
El Paso Paper Box
04.2025 - 07.2026
Volunteer
Elementary School
10.2020 - 03.2025
OFFICE SPECIALIST
EL PASO WATER UTILITIES
10.2015 - 10.2020
Executive Administrative Assistant (Contract)
MFI
02.2015 - 09.2015
Receptionist Administrator (Contract)
FLEXTRONICS AUTOMOTIVE
07.2014 - 01.2015
Obama Care Specialist (Contract)
AEROTEK
06.2013 - 06.2014
ACS Call Center Representative
ACS
05.2012 - 06.2014
Bachelor of Business Administration - Business Administration / HR
University of Phoenix
Associate of Arts - Education
The University of Texas At El Paso