Laura Walter
Middletown,MD
Overview
2022
2022
years of professional experience
Work History
Senior Recovery Representative
Optum
12.2020 - 12.2021
- Investigates and resolves complex claims to recover payments for health plans, customers and government entities.
- Analyzing claims, initiating contact with members and providers, updating database.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims processing.
Sr Customer Service Representative
United Healthcare Group
08.2016 - 2020
- Provided expertise and customer service support to providers.
- Compliance with applicable legal/ regulatory requirements.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion. Gather data/information to perform investigation.
- Reduced call wait times by implementing effective time management
- Assist providers with insurance benefits and claims.
General Manager
Sodexo
2000 - 03.2016
- Prepares and updates financial reports to ensure compliance with federal, state and local regulations.
- Responsible for all cash management and reporting.
- Accountable for the execution of service product and quality.
- Provide team leadership with recruiting, training and ensuring growth
- Promote business solutions for sustained growth and effective day to day operations with increased sales objectives.
- Manage and coordinate all pilot programs created at Sodexo HQ ~ HALO POS ,Opt Healthy , Food Service Safety Testing, Aspretto Coffee Service, Café Service Pilot Stations
- Promoted and supported workplace diversity.
Education
High School Diploma -
Albert Einstein High
Kensington, MD06.1976
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Telephone reception
- Records management
- Client services
RELATED EXPERIENCE
- Regional Halo Point of Sales Support
- District Marketing Coordinator
- District Safety Coordinator
- Graduate of the School of Retail Management
- Sustainability and the Environment
- Ethics in the Workplace
- Servsafe Foodsafety Certification
- Microsoft Office: Excel, Outlook, Word, Power Point, Publisher
Timeline
Senior Recovery Representative
Optum
12.2020 - 12.2021
Sr Customer Service Representative
United Healthcare Group
08.2016 - 2020
General Manager
Sodexo
2000 - 03.2016
High School Diploma -
Albert Einstein High
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