SIBLE M LECOQ
Harvey,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
SERVICE RECOVERY REPRESENTATIVE
SLEEP NUMBER CORPORATION
Jefferson, LA
09.2017 - Current
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
- Participated in training sessions designed to improve overall job performance.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Maintained customer interaction and activity records in Siebel system.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CUSTOMER SERVICE ASSISTANT
AT&T
Metairie, LA
08.2008 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
JOHN EHRET HIGH SCHOOL
Marrero, LA05-1991
Bachelor of Science - Psychology
SOUTHERN UNIVERSITY OF NEW ORLEANS
New Orleans, LASkills
- Customer Support
- Typing Proficiency
- Call Center Operations
- Data Entry
- Conflict Resolution
- Scheduling
- Problem Resolution
Timeline
SERVICE RECOVERY REPRESENTATIVE
SLEEP NUMBER CORPORATION
09.2017 - Current
CUSTOMER SERVICE ASSISTANT
AT&T
08.2008 - 05.2017
High School Diploma -
JOHN EHRET HIGH SCHOOL
Bachelor of Science - Psychology
SOUTHERN UNIVERSITY OF NEW ORLEANS
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