Reginald Hambrick
Newport News,VA
Summary
Dynamic professional with a proven track record in customer support and safe driving, honed at Portfolio Recovery Associates and other notable companies. Excelled in enhancing customer satisfaction and maintaining impeccable safety standards. Skilled in effective communication and sales presentations, achieving significant results and fostering strong relationships. Demonstrates a goal-oriented mindset and exceptional work ethic.
Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.
Overview
18
18
years of professional experience
Work History
Financial Recovery Representative
Portfolio Recovery Associates
Hampton, VA
09.2024 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collected overdue payments and negotiated payment plans.
Truck Driver
Hambrick Enterprise Trucking
Atlanta, GA
02.2021 - 09.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Concrete Mixer Driver
Thomas Concrete
Atlanta, GA
01.2014 - 02.2021
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Prevented material loss by monitoring concrete consistency during transport, adjusting water levels as needed.
- Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
- Increased equipment lifespan by performing routine cleaning and preventative maintenance on the concrete mixer truck.
- Collaborated with dispatchers, ensuring punctual deliveries and optimal route planning for increased productivity.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
School Bus Driver
Atlanta Public School System
Atlanta, GA
09.2011 - 12.2013
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Financial Recovery Representative
Portfolio Recovery Associates
Norfolk, VA
08.2009 - 08.2010
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding any billing and amounts owed on the customers account.
Car Salesman
Pomoco Chrysler Jeep Dodge Of N.n
Newport News, VA
11.2008 - 08.2009
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
Car Salesperson
Greenbriar Dodge
Chesapeake, VA
02.2007 - 11.2008
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Mass Media Communications
Clark Atlanta University
Atlanta, GAHigh School Diploma -
Banneker High School
Atlanta, GA06-2003
Skills
- Customer support
- Safe driving
- Commercial driver's license
- Effective communication skills
- Friendly and enthusiastic
- Goal-oriented mindset
- Professionalism and work ethic
- Sales presentations
Timeline
Financial Recovery Representative
Portfolio Recovery Associates
09.2024 - Current
Truck Driver
Hambrick Enterprise Trucking
02.2021 - 09.2024
Concrete Mixer Driver
Thomas Concrete
01.2014 - 02.2021
School Bus Driver
Atlanta Public School System
09.2011 - 12.2013
Financial Recovery Representative
Portfolio Recovery Associates
08.2009 - 08.2010
Car Salesman
Pomoco Chrysler Jeep Dodge Of N.n
11.2008 - 08.2009
Car Salesperson
Greenbriar Dodge
02.2007 - 11.2008
Mass Media Communications
Clark Atlanta University
High School Diploma -
Banneker High School