Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Watson

Fredericksburg,VA

Summary

Goal-driven and dedicated Qualified mental Health Professional Case Manager with a background in making sure clients are meeting their goals in and out of the community. Great skill at effective communication, and time management. While keeping in mind the quality of service, including customer service. Knowledge of making sure documentation is completed promptly. Proven skills in team leadership and training. More than capable of overseeing staff and resident operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager, PSH Program

Rappahannock Area Community Service Board
06.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.


  • Provide crisis intervention services focused on enhancing the tenants' ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care
  • Advocates on behalf of the individual for appropriate treatment/interventions.


  • Refer participants to other community resources to gain support for goals and follow up to ensure referrals were completed. A referral may include providing or setting up transportation for a client to access the resource effectively. It may also mean accompanying them and/or setting up an advocate to attend a meeting with the participant.
  • Responding to urgent situations or crises that may arise with clients, providing immediate support and necessary interventions
  • Analyzing complex situations, identifying potential problems, and making informed decisions

Assistant Group Home Manager

Rappahannock Area Community Service Board
08.2021 - Current
  • Offered learning opportunities to help residents develop important life skills in and out of their community
  • Kept accounts, resident files, and regulatory paperwork current and accurate with diligent attention to administrative requirements. (Wams, AVATAR)
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Assists in scheduling, training, leading, and evaluating the work of residential staff.
  • Assist in monitoring compliance with state and local licensure standards.
  • Assists in the scheduling, training, leading, and evaluating the work of residential staff.
  • Assist in monitoring compliance with state and local licensure standards
  • Assesses resident needs and assists in the development, monitoring, and updating of Individual Service Plans, implements specified services, andprepares quarterly updates related to the ISPs.

CERTIFIED NURSING ASSISTANT

Mary Washington Hospital, Sam Perry Blvd
09.2015 - 08.2021

• Documented information in patient charts and communicated status updates to interdisciplinary care team.

• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.

Consulted with nurses to develop patient care plans and evaluate treatment options.

PSYCHIATRIC TECH

University Of Virginia Medical Center
06.2012 - 09.2015

• Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.

• Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.

• Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them. While maintaining employee, client mutual respect.

  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Carried out day-day-day duties accurately and efficiently.

Education

Bachelor of Science - Psychology, Minor in Human Services

Old Dominion University
Norfolk, VA
08.2021

Associate of Applied Science -

Germanna Community College
Locust Dale, VA
08.2018

High School Diploma -

Amherst County High School
Amherst, VA
05.2008

Skills

  • Constructive Feedback
  • Operational Systems
  • Emotional Support
  • Professional Relationships
  • Staff Supervision
  • Crisis Situations
  • Client Needs Assessment
  • Time Management
  • Leadership
  • interpersonal communication

Certification

  • Qualified Mental Health Professional- expire 06/2025
  • THEROPS Training - expire 03/2026
  • CPR and AED- RACSB - expire 10/2025
  • Naloxone Trained

Timeline

Case Manager, PSH Program

Rappahannock Area Community Service Board
06.2023 - Current

Assistant Group Home Manager

Rappahannock Area Community Service Board
08.2021 - Current

CERTIFIED NURSING ASSISTANT

Mary Washington Hospital, Sam Perry Blvd
09.2015 - 08.2021

PSYCHIATRIC TECH

University Of Virginia Medical Center
06.2012 - 09.2015

Associate of Applied Science -

Germanna Community College

High School Diploma -

Amherst County High School
  • Qualified Mental Health Professional- expire 06/2025
  • THEROPS Training - expire 03/2026
  • CPR and AED- RACSB - expire 10/2025
  • Naloxone Trained

Bachelor of Science - Psychology, Minor in Human Services

Old Dominion University
Laura Watson