Laura Wells
Orland,IN
Summary
Dynamic professional with experience at National Bank & Trust, excelling in customer service and relationship building. Proven ability to enhance operational efficiency through attention to detail and effective problem-solving. Committed team player with strong communication skills, dedicated to fostering positive environments and achieving organizational goals.
Overview
37
37
years of professional experience
Work History
Sales Clerk
Goodwill Northeast Indiana Industries
Fort Wayne, IN
06.2025 - 03.2026
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating merchandise and answering inquiries.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to ensure timely restocking of inventory.
- Trained new staff on operational procedures and customer service standards.
- Implemented visual merchandising strategies to optimize product presentation.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
Cage Cashier
Belterra Casino & Resort
Cincinnati, OH
10.2013 - 06.2014
- Processed cash transactions efficiently at gaming cages and slot machines.
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Maintained accurate cash balances through diligent record-keeping and reconciliation.
- Trained new staff on operational procedures and compliance regulations.
- Implemented best practices for cash handling, reducing discrepancies and improving accuracy.
- Monitored compliance with gaming regulations, ensuring adherence to internal policies.
- Developed training materials to improve onboarding for new cage cashier employees.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
Teachers Aide/Bus Driver
Head Start Program
Georgetown, OH
09.2006 - 02.2010
- Supported implementation of developmentally appropriate activities for children in early education settings.
- Assisted educators in preparing classroom materials and resources to enhance learning experiences.
- Fostered positive relationships with children, promoting social skills and emotional growth.
- Monitored children's progress, providing feedback to educators and parents on developmental milestones.
- Collaborated with team members to create a safe and nurturing environment for all participants.
- Conducted assessments to identify individual needs and tailored activities accordingly to support learning goals.
- Trained new aides on program standards, policies, and effective classroom management techniques.
- Implemented strategies to improve classroom organization, enhancing overall efficiency of daily operations.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
Bank Teller
National Bank & Trust
Wilmington, OH
06.1989 - 06.1992
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Assisted clients with account inquiries, providing detailed information on products and services.
- Balanced cash drawers daily, ensuring compliance with financial regulations and minimizing discrepancies.
- Trained new staff on operational procedures and customer service protocols to ensure consistent performance.
- Resolved customer complaints effectively, improving client satisfaction and fostering loyalty to the bank.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
No Degree - Education
Southern State Community College
HillsboroHigh School Diploma -
Western Brown High School
Mount Orab, OHSkills
Time management
Child Care
Attention to detail
Reliability and punctuality
45 hours of Training and Child Development, Child, Abuse, Recognition and Prevention, First Aid and Management of Communicable Disease outlined in the Ohio of Communicable Disease & outlined in the Ohio Administrative Code
CDL training CDL class C 10-13-07
12 hours Early Literacy working with parents supporting and challenging Early Literacy 4–2008
CPR American Heart Association certified (renew)
American Red Cross six hours Common Childhood Illnesses 9-16-09
15 hours intro to Computer Services 10–24-94
Outstanding achievement in successful marketing of Financial Services Certificate
Problem-solving
Equipment troubleshooting
Relationship building
Critical thinking
Clear communication
Active listening
Classroom support
Task prioritization
Record keeping
Written communication
Child development
Office equipment operation
Filing system organization
Emotional intelligence
Training support
Honest problem-solving skills
Dedicated team player
Positive attitude
Valid Driver's license
Prioritizing work
Documentation and reporting
Verbal communication
Team bonding
35 wpm typing speed
Professional and mature
File organization
Office administration
Organizing and categorizing
Timeline
Sales Clerk
Goodwill Northeast Indiana Industries
06.2025 - 03.2026
Cage Cashier
Belterra Casino & Resort
10.2013 - 06.2014
Teachers Aide/Bus Driver
Head Start Program
09.2006 - 02.2010
Bank Teller
National Bank & Trust
06.1989 - 06.1992
No Degree - Education
Southern State Community College
High School Diploma -
Western Brown High School