Renata Robichaw
Wilmington,DE
Summary
Dynamic sales professional with proven expertise at Wawa, excelling in customer relations and inventory management. Recognized for enhancing guest satisfaction through effective problem-solving and organization. Adept at training staff and implementing best practices, driving repeat business and loyalty while maintaining a professional appearance and, efficient operations.
Overview
25
25
years of professional experience
Work History
Sales Clerk
Albertsons Supermarket (Acme)
Wilmington DE
02.2026 - Current
- Assisted customers with product inquiries and selections.
- Operated cash register efficiently to process transactions.
- Maintained clean and organized sales floor for optimal customer experience.
- Stocked shelves and ensured product availability for shoppers.
- Handled customer complaints professionally to enhance satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Lead Sales Clerk
Wawa
Claymont, DE
03.2023 - 12.2025
- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored new sales clerks on policies, procedures, and customer engagement techniques.
- Managed inventory levels and restocked merchandise to maintain product availability for customers.
- Implemented best practices for cash handling, reducing discrepancies during shifts.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Provided personalized shopping experiences by understanding customer needs and preferences.
- Handled cash transactions accurately while maintaining a secure cash drawer during shifts.
- Balanced multiple tasks simultaneously, ensuring all responsibilities were completed within allotted time frames.
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
Direct Support Professional
Orange Grove Center
Chattanooga, TN
11.2021 - 01.2023
- Supported individuals with developmental disabilities in daily living activities and community integration.
- Assisted with personal care, including hygiene and grooming, while promoting independence.
- Monitored behavioral progress, implementing strategies to encourage positive outcomes.
- Maintained accurate documentation of client progress and incidents per regulatory standards.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Home Health Aide
BAYADA
Philadelphia, PA
06.2015 - 10.2021
- Provided compassionate personal care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with mobility and transfers, promoting independence and dignity in their homes.
- Monitored and documented vital signs, reporting changes to healthcare professionals promptly.
- Administered medication as prescribed, maintaining adherence to treatment plans and protocols.
Factory Worker
Arway Linens
Philadelphia, PA
09.2013 - 03.2015
- Operated machinery to ensure efficient production of linens.
- Monitored quality control processes to maintain product standards.
Hotel Receptionist
Extended Stay Deluxe Hotels
Philadelphia, PA
09.2001 - 10.2011
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06-1985
Skills
- Goal
- Organization
- Sales expertise
- Reservation management
- Initiative-taking
- Guest relations
- Patience and tolerance
- Professional appearance
- Front desk management
- Problem-solving
- File management
- Time management
- Guest registration
Timeline
Sales Clerk
Albertsons Supermarket (Acme)
02.2026 - Current
Lead Sales Clerk
Wawa
03.2023 - 12.2025
Direct Support Professional
Orange Grove Center
11.2021 - 01.2023
Home Health Aide
BAYADA
06.2015 - 10.2021
Factory Worker
Arway Linens
09.2013 - 03.2015
Hotel Receptionist
Extended Stay Deluxe Hotels
09.2001 - 10.2011
High School Diploma -
George Washington High School