Laura Westerberg
Mulino
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
20
20
years of professional experience
Work History
Substitute Paraprofessional/Secretary
ESS
Canby, OR
09.2025 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs, promoting engagement and participation.
- Collaborated with educators to adapt instructional materials for various learning styles.
- Monitored student progress and provided feedback to enhance academic performance.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Managed reception area, creating welcoming atmosphere for students, parents, and visitors.
Substitute Paraprofessional/Secretary
Canby School District
Canby, OR
06.2024 - 06.2025
Health Assistant
Canby School District
Canby, OR
11.2021 - 06.2024
- Assisted in developing individualized health plans for students with specific medical needs.
- Coordinated communication between parents, teachers, and healthcare providers to ensure student well-being.
- Monitored student health and wellness, identifying concerns early and facilitating timely interventions.
- Provided training to staff on health-related policies and emergency procedures for student safety.
- Managed confidential student health records, ensuring compliance with privacy regulations and accuracy of information.
- Maintained an organized supply inventory system, reducing waste while ensuring adequate stock levels for necessary supplies.
- Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Coordinator
Moreland Dental
Portland, OR
01.2019 - 11.2021
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Front Office Administrator
Michael C Regan D.M.D.
Milwaukie, OR
11.2005 - 02.2018
- Data entry, communicate with insurance companies to verify patients benefits.
- Manage accounts receivable and payable. Manage insurance contracts. Maintain financial reports for the office. Maintain insurance and collection aging reports. Answer phones. Schedule patients for treatment. Explain treatment plans and collect copays.
- Oversaw front office operations, ensuring seamless guest check-in and check-out procedures.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
No Degree - General Studies
Clackamas Community College
Oregon City, ORSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Microsoft Excel
- Administrative support
- Technology proficiency
- Classroom support
- Student needs support
- Student learning support
- Reporting requirements
- Education technologies
Timeline
Substitute Paraprofessional/Secretary
ESS
09.2025 - Current
Substitute Paraprofessional/Secretary
Canby School District
06.2024 - 06.2025
Health Assistant
Canby School District
11.2021 - 06.2024
Patient Care Coordinator
Moreland Dental
01.2019 - 11.2021
Front Office Administrator
Michael C Regan D.M.D.
11.2005 - 02.2018
No Degree - General Studies
Clackamas Community College