Michael Whitaker
Delmar,MD
Summary
Customer-oriented, strategic-thinking account manager with 3 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Trinity Logistics
Seaford, DE
06.2020 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Performed market analysis to identify opportunities in the competitive landscape.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Analyzed sales data to identify areas of improvement in our processes.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Quality Lab Technician
Spartech
Salisbury, MD
12.2015 - 06.2020
- Performed analytical tests on raw materials, in-process samples and finished products to ensure quality standards were met.
- Maintained laboratory records such as test results, calibration data and instrument logs.
- Monitored operations to ensure compliance with established quality control protocols.
- Assisted in troubleshooting production problems related to product quality issues.
- Identified and troubleshot equipment problems.
- Mixed colors to specific formulas and standards as requested by customers.
- Measured and weighed pigments, dyes, tints, and other ingredients for paint production.
Server
Red Lobster
Salisbury, MD
04.2017 - 12.2018
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Education
Associates Degree - Criminal Justice
Delaware Technical And Community College - Owens
Georgetown, DE12-2019
High School Diploma -
Delmar High School
Delmar, DE06-2015
Skills
- Business Relationship Management
- Cold-calling
- Proficient in Microsoft Office applications
- Interdepartmental Collaboration
- Negotiating and Pricing
- Strong work ethic
- Goal-Oriented
- Sales expertise
Accomplishments
- Make a difference award (Spartech)
- Team member of the month (Spartech)
- Internal kudos (Trinity Logistics)
Timeline
Business Development Representative
Trinity Logistics
06.2020 - Current
Server
Red Lobster
04.2017 - 12.2018
Quality Lab Technician
Spartech
12.2015 - 06.2020
Associates Degree - Criminal Justice
Delaware Technical And Community College - Owens
High School Diploma -
Delmar High School