LAURA WILFINGER
Berkeley Heights,NJ
Summary
Dynamic business development professional with 10+ years of experience driving growth, strengthening client relationships, and streamlining operations across automotive, solar, and financial industries. Skilled in identifying new opportunities, supporting sales initiatives, and improving customer satisfaction through organized, data-driven processes.
Overview
14
14
years of professional experience
Work History
DMV & Accounting Assistant
Certified Luxury Motors
09.2024 - 06.2025
- Streamlined DMV and accounting processes, reducing backlog by 80%.
- Improved documentation flow across departments, cutting missing files by 10%.
- Ensured accurate financial recordkeeping and compliance with state requirements.
Office & DMV Assistant
Queensboro Volkswagen
03.2022 - 09.2024
- Supported dealership operations and client services for finance and sales teams.
- Maintained organized records and improved scheduling, increasing show rates by 5%.
Business Development Coordinator
Mitrex
01.2022 - 03.2024
- Supported U.S. market entry for a solar and construction materials firm.
- Created presentations, managed trade shows, and coordinated outreach that grew leads by 40%.
- Conducted market research and competitor analysis to identify partnership opportunities.
- New York Office
Business Development Coordinator
Power Motors NYC
03.2021 - 12.2021
- Developed marketing and CRM workflows that increased customer engagement by 25%.
- Supported lead generation and follow-up initiatives to drive showroom traffic.
BDC Associate
Brooklyn Mitsubishi / Volkswagen
02.2019 - 01.2021
- Managed customer communications and appointment scheduling.
- Improved lead response time by 30%, resulting in higher conversion rates.
Finance Coordinator / Sales Support
Major World
01.2011 - 01.2019
- Increased sales to over 100+ per month for department
- Reviewed credit applications, matched clients with financing options, and supported loan approvals.
- Helped launch internal finance coordination systems to streamline client communication.
Education
B.S. - Education
St. John's University
Jamaica, NY06.2011
Skills
- Business Development
- Client Relations
- Lead Generation
- Market Research
- CRM Systems (VinSolutions, DealerSocket, Reynolds & Reynolds)
- Process Improvement
- Financial Coordination
- Microsoft Office
- Google Workspace
- QuickBooks
Languages
English
Native or Bilingual
Timeline
DMV & Accounting Assistant
Certified Luxury Motors
09.2024 - 06.2025
Office & DMV Assistant
Queensboro Volkswagen
03.2022 - 09.2024
Business Development Coordinator
Mitrex
01.2022 - 03.2024
Business Development Coordinator
Power Motors NYC
03.2021 - 12.2021
BDC Associate
Brooklyn Mitsubishi / Volkswagen
02.2019 - 01.2021
Finance Coordinator / Sales Support
Major World
01.2011 - 01.2019
B.S. - Education
St. John's University