Laura Witkowski
Allen,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Effective problem-solver dedicated to streamlining performances to decrease costs and promote organizational efficiency across various departments in a fast-paced setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Coolgreens Vending Market
10.2023 - Current
- Manages 3 different contracts with clients, collaborates with coworkers to complete their 150+ item orders
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
General Manager
Coolgreens
09.2019 - 10.2023
- Handled catering, scheduling, ordered produce and Sysco products, and planned events
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Created prep lists and set shift plans to direct employees, delegate tasks and supervise time management
- Oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
Server
In Fretta
03.2019 - 09.2019
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate/Warehouse
Michael's
10.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Knowledge of radio frequency guns and tablets used to retrieve information on products or store availability
- Overlooked 'BOPIS' (buy online pick up in store) and 'SFS' (ship from store) orders by retrieving the items picked for shipment or pick up, completing paperwork, box or bag merchandise and interact with customers receiving the orders
- Loaded, unloaded, and moved material to and from storage and production areas.
Theater Crew
Cinemark
09.2017 - 08.2018
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Kept an eye on building premises for loss prevention and security purposes.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean and organized venue to create pleasant experience for guests.
Education
Associate of Arts - Graphic Design
Collin College
Plano/Frisco, TXGED -
Plano Senior High School
Plano, TXSkills
- Training
- Shift Scheduling
- Relationship Building
- Budget Administration
- Monitoring Food Preparation
- Event Coordination
- Quality inspections
- Product knowledge
- Customer service
- Computer skills
- Performance maximization
- Money handling
Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant Manager
Coolgreens Vending Market
10.2023 - Current
General Manager
Coolgreens
09.2019 - 10.2023
Server
In Fretta
03.2019 - 09.2019
Sales Associate/Warehouse
Michael's
10.2018 - 03.2019
Theater Crew
Cinemark
09.2017 - 08.2018
Associate of Arts - Graphic Design
Collin College
GED -
Plano Senior High School