Laura Young
Surprise,AZ
Summary
I am the ultimate brand ambassador. Accomplished business professional with an acuity for problem solving and troubleshooting with customer centric expertise. Driven to achieve organizational objectives and run a smooth operation while delivering exceptional results. Skilled at leading in terms of revenue generation and business development, recognizing opportunities and implementing strategy to take full advantage of the opportunities. Able to develop trust while building strong relationships among staff and with clients while adhering to strict company guidelines. Unique talent to preserve, nurture and celebrate a sense of team.
Overview
25
25
years of professional experience
Work History
Inside Sales Representative
WM Waste Management
Phoenix, AZ
08.2021 - 01.2025
- Generate revenue utilizing a consultative selling approach primarily through outbound calls to our small commercial accounts while establishing a professional rapport ensuring best customer service and future sales
- Networking between departments and following through to make sure valued customer’s needs are met efficiently
- Meet and exceed monthly sales goals by maintaining a database, following through on all tasks, keeping a clean opportunity pipeline and reaching out to customers until a resolution has been found
- As a WM ambassador, I use my problem solving and solution finding skills in a way that benefits our client and WM
Hotel & Travel Coordinator
NCH (Same Company, New Position)
Greenwood Village, CO
01.2019 - 03.2020
- Secured hotel management companies as preferred vendors and developed valuable business partnerships
- Liaison to Global Mobility Partners offering, securing and managing hotel and travel accommodations across various systems and databases
- Provided award winning customer service with our team earning the 95% accolade for 2019
- Received Cosmic Star Award for first quarter 2019 for performance above and beyond with significant financial gain
- Continued in this position remotely when I moved to Arizona in September 2019
Account Manager
National Corporate Housing
Greenwood Village, CO
01.2017 - 01.2019
- Developed and implemented quarterly strategic plans working toward assigned sales and profit goals
- Utilized reservation technology to track and manage our Global Mobility/individual client’s interactions/bookings
- Built a strong market presence with continued customer loyalty scoring over 95% in 2017 and 2018 in an extremely high volume, fast-paced environment
- Identified opportunities and generated new business leads
- Followed through with negotiated agreements with properties and vendors
Assistant General Manager
Residence Inn by Marriott (Island Hospitality)
Greenwood Village, CO
01.2011 - 01.2017
- Provide leadership that ensures a positive experience is delivered to all hotel guests to drive increases in customer satisfaction, loyalty and referral business
- Maintain adequate levels of staff necessary to meet business demands, with oversight of recruiting efforts when needed
- Involved in all areas of hiring and human resources
- Resolve guest issues in a highly professional timely manner, obtaining the information needed to determine the appropriate outcome
- Conduct performance management, outlining areas of concern and providing training and development opportunities to drive increases in individual and team performance
- Direct and coordinate hotel activities with the staff with operational efficiency in mind always
- Serve as a member of the acquisition team playing a role providing input as the management company continues to add hotels to the current portfolio
Administrative Assistant to Vice Principal/Principal
Douglas County School District
Castle Rock, CO
01.2007 - 01.2011
- Provided comprehensive administrative support, coordinating daily business activities, managing tight schedules and supervising main office personnel
- Served as a key liaison between the Assistant Principal and students, creating a positive education environment to aid in dealing with disciplinary issues, event planning and driving academic success
- Continually monitored and maintained budgets for activity funds, grants and petty cash
- Established and maintained strong relationships with members of the community including parents to facilitate problems resolution and open lines of communication
- Responsible for a variety of accounting related activities including payroll, purchasing and account reconciliation
Front Desk Supervisor
Marriott Residence Inn
Plainview, NY
01.2000 - 01.2004
- Implemented innovative training initiatives with current and new employees to drive increases in individual and team performance
- Promoted the Guest Loyalty Program ensuring compliance with organizational program standards
- Delivered exceptional levels of customer as an example for employees, keeping informed of all in-house issues and functions to fully support staff
- Resolved guest issues in a timely, highly professional manner to drive increases in customer satisfaction, loyalty and business referrals
Education
High School Diploma -
Sacred Heart HS
Yonkers, NYSkills
- Performance Management
- Staff Training & Development
- Problem Resolution
- Sales Leads
- Operations Management
- Customer Advocate
- Service Excellence
- Strategy & Execution
- Revenue Generation
- Account Management
- Business Relationships
- Staff Coordination
Websites
Timeline
Inside Sales Representative
WM Waste Management
08.2021 - 01.2025
Hotel & Travel Coordinator
NCH (Same Company, New Position)
01.2019 - 03.2020
Account Manager
National Corporate Housing
01.2017 - 01.2019
Assistant General Manager
Residence Inn by Marriott (Island Hospitality)
01.2011 - 01.2017
Administrative Assistant to Vice Principal/Principal
Douglas County School District
01.2007 - 01.2011
Front Desk Supervisor
Marriott Residence Inn
01.2000 - 01.2004
High School Diploma -
Sacred Heart HS
Similar Profiles
Talia TemkinTalia Temkin
Representative at WM Waste ManagementRepresentative at WM Waste Management
Albert BringasAlbert Bringas
Operations Manager at WM Waste ManagementOperations Manager at WM Waste Management
Jennifer ShawJennifer Shaw
Regional/Field Sr. HR Business Partner at WM (Waste Management)Regional/Field Sr. HR Business Partner at WM (Waste Management)