Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Zamora

Helendale,USA

Summary

Experienced administrative professional offering executive-level support. Adept at developing and maintaining efficient office operations while streamlining administrative processes. Possessing excellent organizational, communication, and multitasking skills. Strong proficiency in MS Office Suite. Detail-oriented with a background in records management and customer service. Praised as hard-working and able to help teams achieve their goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Behavior Management Supervisor

Abeita and Associates
09.2023 - Current
  • Coordinate in person meetings or zoom meetings with San Bernardino County Regional Centers, facility Directors, facility management, facility staff for data reporting, training and client goals.
  • Work one-on-one with clients to help achieve goals outlined by Positive Support Plans.
  • Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
  • Performed data entry tasks.
  • Communicate effectively with facility providers by providing clear instructions and responding promptly to their inquiries.
  • Collaborate with other supervisors to develop effective strategies for handling difficult clients efficiently.
  • Build rapport with clients and staff.
  • Created spreadsheets using advanced formulas and functions to analyze large datasets.
  • Utilized problem solving skills to assess situations quickly and make decisions under pressure.
  • Enhanced team productivity by implementing effective project management strategies and streamlining communication processes.
  • Coordinate staff trainings as-well as assist with CEU certifications.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Participated in training sessions designed to enhance knowledge base related to CPR certification.
  • Utilized problem solving skills to assess situations quickly and make decisions under pressure in life threatening situations.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Observe clients’ behaviors and create positive support plans.
  • Prepared and charted data and metrics for detailed status reports for Psychologist review.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients and unhappy facility coordinators due to state reporting deadlines that they have to meet.

Behavior Interventionist

Easterseals Southern California
12.2022 - 03.2023
  • Compiled data from multiple sources into one cohesive document according to company standards.
  • Coordinated with managers and technical program directors to facilitate timely delivery of documents.
  • Organized large amounts of data into easily understandable formats such as flowcharts, tables, graphs.
  • Adapted teaching materials based on individual client needs.
  • Built strong relationships with customers by providing personalized advice based on their individual needs.
  • Managed several administrative duties such as filing reports and completing paperwork efficiently.
  • Implemented Positive Behavior Support plans designed to increase desirable behaviors while decreasing undesirable ones.
  • Provided in-home support to families of children with special needs, including behavioral interventions, skill building activities, and crisis management.
  • Conducted functional assessments to identify the causes of challenging behaviors and implemented evidence-based strategies to reduce them.
  • Utilized Applied Behavioral Analysis principles to teach communication skills, social skills, self-help skills, academic skills, play and leisure skills.
  • Facilitated parent training sessions on topics such as positive reinforcement strategies, antecedent modifications, and problem-solving techniques.
  • Developed individualized behavior plans and monitored progress for students with autism spectrum disorder.

Education

Bachelor of Arts (B.A.) - Criminal Justice

California State University San Bernardino
05.2023

Associate in Science (A.S.) - Administration of Justice

Barstow Community College
Barstow, CA
05.2021

Skills

  • Data Entry Documentation
  • Audit Rating
  • Information Intake
  • Alarm System Monitoring
  • Program File Distribution
  • Document Retrieval
  • Verbal and Written Communication
  • Multitasking and Meeting Deadlines
  • Police Department Procedures
  • Customer Service
  • Complete Official Forms
  • Excel Spreadsheets
  • Back Office Operations
  • Microsoft Office
  • Prioritized Incoming/Outgoing Court Calls
  • Operations management
  • Staff development
  • Employee engagement
  • Positive attitude
  • Teamwork and collaboration
  • Team leadership
  • Scheduling and coordinating
  • Customer relationship management
  • Training and development
  • Task delegation

Certification

  • Adult and Pediatric First Aid/CPR/AED 2023-08-01
  • CPI Nonviolent Crisis Intervention 2023-11-16

Timeline

Behavior Management Supervisor

Abeita and Associates
09.2023 - Current

Behavior Interventionist

Easterseals Southern California
12.2022 - 03.2023

Associate in Science (A.S.) - Administration of Justice

Barstow Community College

Bachelor of Arts (B.A.) - Criminal Justice

California State University San Bernardino

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