Shanna Maloney
Helendale,USA
Summary
Motivated administrative specialist with extensive customer service experience and growing legal support expertise. Skilled in interacting with clients, medical offices, and agencies to gather records, verify information, and meet deadlines. Known for problem-solving, empathy, and professionalism while maintaining accurate documentation, tracking court dates, and organizing case materials.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Private Caregiver
Private Caregiver
Helendale, US
01.2023 - Current
- Managed household tasks including meal preparation, light housekeeping, and laundry
- Administered medications according to prescribed schedules while adhering to proper dosage guidelines
- Maintained accurate records of client progress, medication administration, and any incidents or observations during shifts
- Accompanied clients to medical appointments and provided transportation for errands or social outings
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Provided compassionate and personalized care to elderly clients, ensuring their safety, comfort, and well-being
- Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
Remote Assistant
Mohave Law
Bullhead City, Arizona
06.2023 - 09.2025
- Supported attorney workflow by preparing and submitting medical records requests, organizing incoming documents, and maintaining accurate legal files.
- Reviewed court orders and calendared hearings, deadlines, and follow up dates, ensuring timely completion and proper documentation.
- Communicated with clients to request missing paperwork, verify information, and provide deadline reminders.
- Managed confidential legal documentation by scanning, labeling, uploading, and organizing materials in digital case systems.
- Drafted correspondence, notices, and summaries using attorney instructions and standard formatting.
- Coordinated with medical offices, insurance companies, and agencies to confirm receipt, status, and completion of legal requests.
- Prepared case timelines, document lists, and organized evidence for attorney review.
- Monitored firm email inboxes, identifying urgent matters and routing them promptly.
School Assistant
Helendale School District
Helendale, US
08.2022 - 06.2023
- Supported students during independent work time, offering guidance and clarification as needed
- Utilized various instructional materials and resources to reinforce concepts taught by the teacher
- Assisted in assessing student progress through observation and informal assessments
- Supervised students during lunchtime, recess, field trips, or other non-instructional activities ensuring their safety at all times
- Supported small group instruction by working closely with targeted groups of students on specific skills
- Promoted positive social interactions among peers through modeling appropriate behaviors
- Demonstrated patience and empathy when working with students who faced challenges or difficulties
Certified Medical Assistant
Inland Pain Specialist
Victorville, US
09.2019 - 04.2020
- High volume office treating 200 patients a day. Answer the phone lines, update medical records.
- Maintain master appointment schedule, including scheduling and reminders with patients.
- Take inventory and manage medical equipment and tools. Maintain cleanliness of office.
Certified Medical Assistant
Orthopedic Institute of California
Apple Valley, US
10.2018 - 08.2019
- Rooming patients, collecting vital signs and health histories.
- Complete all necessary paperwork at the time of checking in and out.
- Preformed in-house autoclaving. Handled medical insurance, appointment setting and coordinating medical records in EHR system.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Managed Urinalysis procedures for DOT/ NONDOT drug testing.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Handled workers compensation patient cases.
Nanny
Golden Family
Apple Valley, US
06.2016 - 11.2018
- Management and maintenance of household duties and daily tasks.
- Safely transported children to school, medical appointments, and extra-curricular activities.
- Responsible for preparing and providing children with nourishing meals.
- Created long lasting relationships through trust.
Server
Regency Casino
Laughlin, US
04.2015 - 04.2016
- Communicated efficiently with patrons and ensure stellar customer service.
- Ensured every drink order and delivery was seamless.
- Itemized bills correctly and secure payment as required.
- Maintained the cleanliness of the establishment during downtime.
Class Aide
Laughlin Elementary School
Laughlin, US
09.2013 - 05.2015
- Instructed children one-on-one and in small groups to reinforce or supplement classroom lessons.
- Monitored playground and classroom behavior for elementary aged children.
- Set up the room before classes began and cleaned up after dismissal.
- Commended by teachers and school principal for creative instructional activities and calm, nurturing approach that helped foster an environment conducive to student success.
Hostess/Server
Colorado Belle Hotel & Casino
Laughlin, US
02.2010 - 11.2012
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Handle all payments prior to guests departure.
Teacher Aide
Los Angeles Unified School District
Northridge, US
09.2005 - 06.2008
- Assisted lead teacher in implementing lesson plans and delivering instruction to students
- Prepared instructional materials and resources for various subjects and activities
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Collaborated with other teacher aides to develop strategies for effective classroom management
- Maintained accurate records of student attendance, behavior incidents, and academic performance
Education
Applied Behavioral Sciences - Associate's degree
Victor Valley College
Victorville 09.2022 - 12.2024
Sociology - Associate's degree
Victor Valley College
Victorville 09.2022 - 12.2024
Psychology - Associate's degree
Victor Valley College
Victorville 09.2022 - 12.2024
Certified Medical Assistant -
San Joaquin Valley College
HesperiaSkills
Handling sensitive/confidential information
Records requests (medical, insurance, agency)
Scheduling & coordinating appointments
Multi-line phones & message routing
High attention to detail
Case file management
Microsoft Office (Word, Excel, Outlook)
Client communication & follow-up
Certification
- CPR/First Aid, Present
- National Certified Medical Assistant, Present
- CPI Certification, Present
- Microsoft Office Specialist, Present
Groups
Phi Theta Kappa, Present
Timeline
Remote Assistant
Mohave Law
06.2023 - 09.2025
Private Caregiver
Private Caregiver
01.2023 - Current
Applied Behavioral Sciences - Associate's degree
Victor Valley College
09.2022 - 12.2024
Sociology - Associate's degree
Victor Valley College
09.2022 - 12.2024
Psychology - Associate's degree
Victor Valley College
09.2022 - 12.2024
School Assistant
Helendale School District
08.2022 - 06.2023
Certified Medical Assistant
Inland Pain Specialist
09.2019 - 04.2020
Certified Medical Assistant
Orthopedic Institute of California
10.2018 - 08.2019
Nanny
Golden Family
06.2016 - 11.2018
Server
Regency Casino
04.2015 - 04.2016
Class Aide
Laughlin Elementary School
09.2013 - 05.2015
Hostess/Server
Colorado Belle Hotel & Casino
02.2010 - 11.2012
Teacher Aide
Los Angeles Unified School District
09.2005 - 06.2008
Certified Medical Assistant -
San Joaquin Valley College