Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Laura Zavala

McKenney,VA

Summary

Dynamic repossession agent with proven expertise at Truist Bank in debt recovery and skip tracing. Recognized for enhancing operational efficiency and maintaining client trust through effective communication and problem-solving. Skilled in asset recovery and adept at navigating complex situations, ensuring compliance with regulations while achieving targeted recovery rates.

Experienced with asset recovery and repossession tasks, ensuring compliance with legal standards. Utilizes effective communication and negotiation skills to handle difficult situations. Track record of maintaining safety and professionalism in high-pressure environments.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

22
years of professional experience

Work History

Truist Bank

Repossession Agent
10.2009 - 11.2023

Job overview

  • Assisted in locating and recovering vehicles for repossession.
  • Learned and adhered to safety protocols during vehicle recovery operations.
  • Developed familiarity with industry tools and equipment used in repossession tasks.
  • Maintained accurate records of vehicles recovered and their conditions.
  • Collaborated with team members to streamline recovery processes.
  • Provided support in communicating with clients regarding repossession procedures.
  • Adapted quickly to changing situations during recovery missions.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
  • Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
  • Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
  • Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
  • Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
  • Ensured accurate invoicing for services rendered, leading to prompt payment from clients and reduced outstanding debts for the company.
  • Supported company growth through strong negotiation skills in resolving account delinquencies.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Responded to customer inquiries and provided detailed account information.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.

Stewart Industries

Assembly Line Worker
02.2005 - 08.2008

Job overview

  • Operated machinery to assemble components efficiently, ensuring quality standards were met.
  • Trained new employees on assembly line processes and safety protocols.
  • Collaborated with team members to streamline production workflows, enhancing overall efficiency.
  • Conducted regular inspections of assembled products to identify defects and ensure compliance.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
  • Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Enhanced safety on production floor by strictly adhering to all safety protocols and guidelines.
  • Generated and maintained accurate production records.

McDonald's Restaurant

Customer Service Cashier
05.2002 - 10.2003

Job overview

  • Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Provided exceptional service by addressing customer inquiries and resolving issues promptly.
  • Maintained organized checkout areas, enhancing customer experience and operational flow.
  • Trained new cashiers on company policies and best practices for customer interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Can High School
San Antonio, TX

High School Diploma

Skills

  • Physical fitness
  • Vehicle inspection
  • Surveillance techniques
  • Background checks
  • Skip tracing
  • Debt collection
  • Asset recovery
  • Organization skills
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Updating customer accounts
  • Organizational skills
  • Data entry skills
  • Decision-making
  • Debt recovery
  • Payment scheduling
  • Paperwork processing
  • Debt repayment negotiation

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Repossession Agent

Truist Bank
10.2009 - 11.2023

Assembly Line Worker

Stewart Industries
02.2005 - 08.2008

Customer Service Cashier

McDonald's Restaurant
05.2002 - 10.2003

Can High School

High School Diploma

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Laura Zavala