LAURA ZUNGRI
Boca Raton,FL
Summary
Dynamic Flight Attendant with extensive experience at Eastern, Silver Airways and IAreo Airways/Swift Air, demonstrating a strong track record in emergency procedures and exceptional customer service. Proven leadership abilities ensure passenger safety and satisfaction while consistently exceeding employer expectations. Highly skilled in effective communication, critical thinking, and personalized service for VIP clients, including sports teams and business executives. Expertise in fine dining etiquette, gourmet meal preparation, mixology, and bespoke hospitality enhances luxurious travel experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VIP Flight Attendant
Eastern Airlines
Kansas City, MO
05.2024 - Current
- Completed international and domestic flights with 767 and 777 jets, holding up to 300 passengers.
- Delivered exceptional customer service by preparing and serving gourmet meals and premium refreshments, consistently exceeding passenger expectations, and earning recognition from the flight crew and clientele.
- Successfully managed high-pressure and high-stakes scenarios, showcasing quick decision-making, adaptability, and a commitment to passenger safety and satisfaction.
- Maintained strict confidentiality and privacy for high-profile individuals throughout all aspects of the journey.
- Demonstrated superior interpersonal skills, building trust and rapport with discerning clientele in high-pressure environments.
- Delivered personalized, luxurious service to VIP clientele, meeting unique travel preferences with professionalism and discretion.
Flight Attendant
Silver Airways
Ft. Lauderdale, FL
04.2023 - Current
- Trained in emergency situations and to diffuse high-level situations from becoming emergency situations
- Ensure adherence to FAA and company regulations
- Coordinate with other cabin crew members to facilitate a smooth boarding, through-flight, and de-boarding experience
- Conduct pre-flight safety checks, ensuring all equipment was operational and all passenger needs were met
VIP Flight Attendant
IAreo Airways/Swift Air
Miami, FL
09.2021 - 04.2023
- Completed international and domestic flights with Boeing 737, holding up to 150 passengers.
- Perform pre-flight, through-flight and post-flight inspections of aircraft emergency, cabin, and galley equipment
- Ensure cleanliness of aircraft interior
- Provide leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated passengers
- Handle emergencies according to procedures
- Greet passengers, assist with seating assignments, and carry-on baggage stowage and security
- Provide excellence customer service which exceeds passenger's expectations
Founder/Owner
Laura Z Makeup Artistry
New Jersey, Florida
12.2015 - 09.2022
- Supported company goals through careful reinvestment of profits
- Applied makeup in accordance with event
- Professionally applied makeup to clients for outings, proms, weddings and other special occasions and events
- Scheduled onsite and offsite makeup appointments for clientele
- Trained and guided team members to maintain high productivity and performance metrics
- Drafted invoices for completed work
Personal Assistant
Private Residence
Boca Raton, FL
06.2020 - 09.2021
- Prioritize and manage diverse tasks, from screening calls and managing emails to paying bills, running errands, coordinating calendars, planning events, and arranging travel
- Plan events that include intimate dinner parties, casual gatherings, and large formal affairs
- Coordinate with caterers, florists, decorators, entertainers, servers, and other vendors to ensure alignment with client specifications and seamless execution of events
- Handle Travel arrangements including flights, car hire, accommodations, restaurant reservations and outings
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Kept detailed track of household and maintenance inventory and schedules
- Monitored household expenditures and budgeted for groceries and household utility payments
- Coordinated and planned vacations for family
Brand Ambassador
Chanel Cosmetics
New Jersey, New York
02.2016 - 08.2020
- Promote positive company image through superior customer service experiences
- Build lasting relationships with customers by delivering first-call resolutions and taking ownership of scenarios
- Developed and optimized demonstrations to best connect with prospects and encourage sales
- Maintain inventory integrity and accuracy to protect company assets
- Maintained professionality and efficiency while working closely with leadership
- Use consultative sales techniques to uncover customers questions and needs
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Communicated product information with confidence and educated consumers about company
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Showed understanding of customer's personal style and preferences when offering product advice
- Acted as face of brand at retail events and sampling opportunities at multiple locations
Education
Diploma -
Shore Regional High School
West Long Branch, NJDiploma - Medical Aesthetician, Facial Specialist DBPR
Boca Raton Beauty Academy
Boca Raton, FLSkills
- Ability to work independently
- Team member
- Effective communication
- Interpersonal skills
- Oral communication
- Written communication
- Multi-tasking
- Issue Resolution
- Guest Services
- Public Interaction
- Company Culture and Values
- Hospitality Service Expertise
- Passenger Care
- Critical Thinking
- Client Support
- Cleanliness and Sanitation
- Pre-Flight Briefings
- Customer Care
- Emergency Procedures Knowledge
- Service Quality
- Flight safety
- Passenger support
- Multilingual skills
- Public speaking
Certification
- FAA Certified
- CPR Certification and ability to use defibrillator
Languages
Italian
Professional
Spanish
Limited
References
References available upon request.
Timeline
VIP Flight Attendant
Eastern Airlines
05.2024 - Current
Flight Attendant
Silver Airways
04.2023 - Current
VIP Flight Attendant
IAreo Airways/Swift Air
09.2021 - 04.2023
Personal Assistant
Private Residence
06.2020 - 09.2021
Brand Ambassador
Chanel Cosmetics
02.2016 - 08.2020
Founder/Owner
Laura Z Makeup Artistry
12.2015 - 09.2022
Diploma -
Shore Regional High School
Diploma - Medical Aesthetician, Facial Specialist DBPR
Boca Raton Beauty Academy
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