Laura Ann Koke

• Adheres to scheduled routes and accomplish timely drop-offs and pick-ups to comply with preset route criteria and times that I have established.
• Obeys FMCSA, TX, district policies and local traffic laws and regulations to ensure safe transportation to student passenger.
• Communicates information to parents and resolves all issues to promote excellent customer service.
• Identifies and reports vehicle maintenance, repair issues and safety hazards to appropriate personnel for timely resolution.
• Completes pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Positive relationships with students, faculty and parents to support continuous rapport and communication.
• Operates CB radio and bus PA system to make announcements.
• Drafts and submits reports detailing trips, fuel, mileage, and hours.
• Completes logbooks, incident reports and other daily paperwork as well as United GPS software.

• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Maintained Texas Commercial Driver's License to enable legal operation of school buses for student transport, field trips, and other purposes.
• Transported passengers safely along prescribed routes according to tight schedules.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

I was trained by the Northeast Independent School District Transportation Department and obtained my CDL through The State of Texas. This is where I learned to be the school bus driver that I am today!

• Business Management: Scheduled my appointments, answered phones, greeted clients, handled payments, created client service tickets, inventory management. Maintained client treatment records in database and designed long-term care regimens for my dedicated clientele.
• Time Management: #1 Top Stylist in the southern half of the USA for Highest Service Dollars Per Hour for 5+ consecutive years!
• Demonstrated high level of customer service to increase retention and satisfaction.
• Attended regular training, hair shows and workshops to maintain cosmetology license and stay current on technique and skills.
• #1 Top Stylist in the southern half of USA for product sales within the franchise for 5+ consecutive years!
• Used social media platforms to promote salon and services.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.