Laura Camila Cruz Cifuentes
Wappingers Falls,NY
Summary
I am a Future Public Accountant with 12 years of experience in customer service and staff training. My focus is on effective communication, teamwork, and the development and well-being of adults and adolescents. I am to contribute by applying my experience. I am passionate about helping the community and always seek opportunities to learn and grow professionally.
Overview
12
12
years of professional experience
Work History
Trainer - Service Department
McDonald's
06.2023 - Current
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities with teenagers.
- Ensured timely completion of work assignments by assisting with tasks and answering questions.
Sales Department
Big Lots
10.2021 - 04.2023
- Increased sales revenue by implementing targeted marketing strategies and effective customer relationship management.
- Developed and executed successful sales plans for consistent growth in department performance.
TL Representative
Target
04.2012 - 10.2016
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Education
No Degree - Accounting And Finance
Universidad Nacional Abierta Y A Distancia (UNAD)
Bogota , Colombia12.2024
High School Diploma -
Colegio Bilingue Pio XII
Bogota Colombia 10.2008
Skills
- Lesson Planning
- New Hire Training
- Creative Problem-Solving
- Team Building
Languages
Spanish
Native or Bilingual
Timeline
Trainer - Service Department
McDonald's
06.2023 - Current
Sales Department
Big Lots
10.2021 - 04.2023
TL Representative
Target
04.2012 - 10.2016
No Degree - Accounting And Finance
Universidad Nacional Abierta Y A Distancia (UNAD)
High School Diploma -
Colegio Bilingue Pio XII
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