Laura Feline Wang
Cypress,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Seasonal Bookseller
Lonestar Cyfair Bookstore
Cypress, USA
08.2022 - 09.2023
- Managed textbook inventory by restocking shelves and tracking book orders.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported online orders by pulling and ringing merchandise for shipment.
- Managed SoD and EoD accounting and cashiering.
- Assisted customers in selecting and purchasing books.
Game Developer
MSU College of Law
05.2018 - 06.2020
- Developed a Ren'Py game to aid law students in understanding criminal procedure for police stops.
- Collaborated remotely with faculty member to integrate legal concepts into game narratives.
- Conducted playtesting sessions to gather feedback and refine gameplay elements.
- Assisted in creating storyboards for scripted events within the game world.
Data Entry Scribe
Pediatrician Office of Gladys Hope D. Yerro
, USA
08.2014 - 06.2016
- Managed electronic health records and maintained patient confidentiality standards.
- Transcribed physician's orders accurately into the EMR system.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
Education
Master's - Media and Information, Human-Computer Interaction
Michigan State University
MichiganBachelor of Arts - English, Creative Writing, Children's Literature, Theatre
Longwood University
VirginiaSkills
- Point of Sale
- Customer Engagement
- Inventory Management
- Project Management
- Attention to detail
- Accounting reconciliation
- Creative problem solving
- Collaborative development
- Adaptability to feedback
- User interface design
Languages
- Basic Spanish
- English
Timeline
Seasonal Bookseller
Lonestar Cyfair Bookstore
08.2022 - 09.2023
Game Developer
MSU College of Law
05.2018 - 06.2020
Data Entry Scribe
Pediatrician Office of Gladys Hope D. Yerro
08.2014 - 06.2016
Master's - Media and Information, Human-Computer Interaction
Michigan State University
Bachelor of Arts - English, Creative Writing, Children's Literature, Theatre
Longwood University